Workplace Experience & IT Manager

Description WHO WE ARE Mojo Supermarket is a fully integrated agency built on the creative philosophy "Break your Brain Good." We create work that rewires the way people think and helps brands solve their biggest business challenges. By combining strategic thinking with bold creative, we deliver ideas that generate outsized business results for clients including TikTok, Burger King, Chase, DoorDash, Ruggable, and more. THE ROLE Mojo is looking for a highly organized, hands-on Workplace Experience & IT Manager to own the day-to-day operations and experience of our New York office, manage our in-office events and hospitality, and serve as the internal owner of our technology operations. This is the person who knows how things work and makes sure they keep working. You notice what needs to be done, take ownership without waiting to be asked, and follow it through. On any given day, you might move from dealing with a building issue, to getting a new employee's laptop provisioned, to setting up a company happy hour, to holding an IT vendor accountable for an unresolved ticket, to noticing that a conference room isn't functioning properly and getting it fixed before anyone has to ask. You do not need to be an IT engineer. Mojo partners with a managed IT service provider for technical support and expertise. You will own that relationship internally: coordinating requests, managing equipment and access, tracking issues through resolution, maintaining documentation and inventory, and ensuring our external partners are delivering what the business needs. This is a highly hands-on role, but we're looking for someone who does more than complete tasks. You create systems, improve processes, anticipate what's coming, and make the operation better over time. The goal is simple: the office is well run, employees and guests have a great experience, events are thoughtfully executed, technology issues have a clear path to resolution, and the operational details that keep the workplace functioning do not fall through the cracks. What You'll Own Workplace & Facilities Own the day-to-day operation of Mojo's New York officeEnsure the office is organized, stocked, functional, welcoming, and ready for employees and guestsManage relationships with the building, cleaning team, maintenance providers, security, and other workplace vendorsOwn the physical workplace end-to-end, including facilities, repairs, access, conference rooms and AV, seating, supplies, food and beverage, mail, deliveries, and day-to-day office readiness.Maintain appropriate workplace safety, emergency, and operational proceduresIdentify workplace issues before they become larger problems and drive them through resolution Workplace Experience, Events & Hospitality Own the planning and execution of Mojo's recurring in-office programming, including weekly happy hours, employee gatherings, and other moments that bring the office to lifeLead the operational execution of Mojo-sponsored events, company meetings, celebrations, and client gatherings, including vendors, catering, food and beverage, AV, setup, breakdown, and run-of-showCreate a thoughtful hospitality experience for employees, candidates, clients, partners, and guests, anticipating needs and sweating the details that make people feel welcomed and cared forPartner with People & Culture and other teams on programming objectives while independently owning the calendar, logistics, vendors, budgets, and executionBuild strong hospitality and event vendor relationships, continuously improve the in-office experience, and support occasional events outside standard office hours IT Operations & Vendor Management Serve as Mojo's primary internal owner of our managed IT provider and other technology vendors, holding partners accountable for service levels and driving issues through resolutionOwn the employee technology lifecycle, including equipment purchasing, provisioning, replacement, repair, recovery, and accurate asset inventoryCoordinate employee account creation, access changes, and deactivation with the appropriate partnersOversee core workplace technology including internet, Wi-Fi, printers, conference-room AV, telecommunications, and related systemsMaintain clear documentation of systems, vendors, contracts, licenses, renewals, costs, processes, and escalation pathsPartner with leadership and external providers on security, compliance, device management, and other IT initiatives, translating business needs into clear requests without needing to personally solve advanced technical issuesMaintain visibility into workplace, event, and technology spend, reviewing invoices, tracking renewals, and identifying opportunities to improve service or reduce unnecessary costs Onboarding & Offboarding Operations Own the workplace and technology components of onboarding, ensuring every new hire has their equipment, system access, building access, and workspace ready before day onePartner closely with People & Culture on upcoming hires and departures, maintaining simple, repeatable onboarding and offboarding processesManage equipment collection, access removal, and asset tracking during offboarding so every employee's first and last day runs smoothly Requirements WHO YOU ARE An experienced workplace, office operations, facilities, hospitality, events, or business operations professionalA natural owner who notices what needs to be done, takes initiative, and follows things through without requiring day-to-day directionExceptionally organized and able to balance planned priorities with the unexpected needs of a busy workplaceA genuine hospitality mindset: you anticipate needs, sweat the details, and care deeply about how employees and guests experience the spaceExperienced in planning and executing employee events, office programming, or hospitalityComfortable managing external IT providers and technology vendors, with enough technical fluency to understand an issue, communicate it clearly, and make sure the right person solves itStrong at managing vendors, timelines, details, and budgets, and calm and resourceful when something unexpected happensClear, confident, discreet, and comfortable operating independently in a fast-moving, entrepreneurial environment NICE TO HAVE Experience in an agency, creative company, startup, hospitality environment, or similarly fast-moving organizationExperience managing an MSP or outsourced IT partner and familiarity with Google Workspace, SaaS administration, or device managementExperience producing internal events, client gatherings, or branded experiencesExperience supporting workplace projects, office moves, buildouts, security, or compliance initiatives What Success Looks Like The office runs smoothly without requiring constant intervention from leadershipEmployees, candidates, clients, and guests experience the office as thoughtful, welcoming, and distinctly MojoWeekly programming and larger Mojo events are consistently well planned and executedNew hires arrive to a fully prepared workplace and technology experience, while offboarding is handled consistently and securelyIT issues have clear ownership, workplace technology reliably works, and external partners are proactively managed and held accountableMojo has accurate visibility into its hardware, systems, vendors, contracts, renewals, and operational spendProblems are anticipated before they become distractions, and this role consistently brings forward solutions and recommendations rather than requiring day-to-day direction Benefits Competitive salary401(k) with up to a 4% company matchMedical, dental, and vision insuranceFlexible paid time off Paid parental leave Culture & wellness StipendFive-week paid sabbatical for employees with five years of serviceTwice monthly team mealsPre-tax commuter benefits