Workplace Experience & Facility Support Technician

About the Role

UG2 Facility Services is seeking a Workplace Experience & Facility Support Technician to provide professional, client-focused workplace and facility support services. This front-line role supports workplace presentation, facility readiness, work order coordination, restroom refresh services, inventory management, hospitality, and approved light handyman activities.

Responsibilities

Workplace & Facility Support

• Conduct routine floor walks and workplace inspections across assigned areas.
• Identify and report facility, cleanliness, safety, furniture, signage, restroom, pantry, meeting room, and presentation concerns.
• Respond promptly to on-demand workplace and facility support requests.
• Support daily workplace readiness and an exceptional associate and visitor experience.
• Maintain professional relationships with client associates, vendors, building management, and workplace partners.
• Follow all UG2 and client site protocols, safety requirements, dress standards, and workplace etiquette.
• Perform approved light handyman and workplace support activities within established scope.
• Provide photos, completion notes, observations, and status updates as required.
• Participate in daily briefings, meetings, email communications, and stakeholder follow-up.

Work Order Management & Reporting

• Create, update, monitor, and close workplace and facility-related work orders.
• Document issues identified during floor walks, inspections, service calls, and associate requests.
• Provide accurate descriptions, locations, photographs, and escalation notes.
• Track issues involving furniture, lighting, pests, flooring, doors, blinds, restrooms, pantries, cleanliness, and general facility presentation.
• Coordinate with UG2 teams, client representatives, office services, janitorial providers, building management, engineering teams, and approved vendors.
• Track recurring issues and communicate trends requiring additional attention.
• Provide timely updates on open items, completed work, escalations, and vendor follow-up.
• Confirm completed work areas are clean, orderly, and ready for use.

Workplace Experience & Hospitality

• Maintain lounges, collaboration areas, visitor offices, conference rooms, meeting rooms, pantries, and common areas.
• Reset meeting and conference rooms to established presentation standards.
• Arrange furniture, supplies, and basic room layouts.
• Wipe tables, chairs, conference surfaces, glass doors, glass boards, and visible high-touch areas.
• Remove fingerprints, smudges, trash, and other presentation concerns.
• Monitor and restock approved workplace consumables.
• Identify scuffs, stains, damaged finishes, missing supplies, and cleaning deficiencies.
• Coordinate with janitorial teams when specialty or building-standard cleaning is required.
• Support workplace, wellness, associate, and internal events through basic setup, refresh, supply placement, and post-event recovery.

Inventory & Supply Management

• Maintain inventory of workplace, restroom, office, meeting room, wellness, and visitor supplies.
• Restock meeting room supplies, copy paper, wellness consumables, and other approved materials.
• Maintain organized storage rooms and supply areas.
• Monitor usage and identify replenishment requirements.
• Report toner and other supply replacement needs.
• Maintain stock of file boxes, crates, labels, and move-support materials.
• Coordinate with approved vendors for additional supplies or service support.

Safety, Quality & Scope

• Follow all UG2, client, building, OSHA, and site-specific safety requirements.
• Use required PPE and follow approved safe work practices.
• Properly handle and store cleaning products and approved chemicals.
• Immediately report safety hazards, incidents, property damage, and unsafe conditions.
• Maintain clean, organized, and safe work areas.
• Complete required UG2 and client training.
• Perform services according to established quality and service-level standards.
• Scope Limitation: The technician will not perform electrical, plumbing, HVAC, fire/life-safety, building automation, structural, elevator, engineering, licensed trade, or union-represented maintenance work unless specifically authorized, trained, and legally permitted. Conditions outside the technician's scope must be identified, documented, communicated, and appropriately escalated.

Qualifications

• Experience in facilities, workplace services, hospitality, janitorial/dayporter services, office services, property operations, or a related field.
• Strong customer service and interpersonal skills.
• Professional appearance, communication, and workplace conduct.
• Strong attention to detail and commitment to presentation standards.
• Ability to prioritize multiple requests in a fast-paced client environment.
• Basic computer skills and familiarity with work order, email, mobile, and workplace technology systems.
• Ability to document work through written notes, photographs, and electronic systems.
• Ability to work independently and collaboratively.
• Basic understanding of workplace safety and safe work practices.
• Ability to perform routine physical activities associated with workplace support.
• Willingness to learn client-specific procedures, UG2 standards, and technology platforms.
• A strong sense of ownership, accountability, and follow-through.

About UG2

Founded in 2012, UG2 is privately held and headquartered in Boston, Massachusetts. At UG2, we set the standard in facility services through our relentless pursuit of innovation and excellence. We take pride in exceeding client expectations and fostering a culture of continuous improvement. Every team member is integral to shaping our strategy and driving our mission. By embodying our commitment to service excellence, they directly contribute to UG2's growth and our reputation for delivering unparalleled results in a client-focused industry.