Workplace Experience Coordinator - Philadelphia, PA

About the role

As a Workplace Experience Coordinator, you'll be responsible for delivering a world-class customer service experience to employees and guests of a designated building. This role is part of the Workplace Experience function, focusing on providing exceptional service to clients and visitors.

Responsibilities

• Serve as the first point of contact for all individuals entering the facility, greeting them with a friendly and welcoming demeanor.
• Issue visitor and parking passes while following security protocols.
• Answer the telephone in a professional manner to create a memorable first impression.
• Create presentations and speak to various-sized groups.
• Arrange and confirm recreational, dining, and business activities on behalf of the requestor.
• Manage janitorial or maintenance work orders as needed.
• Coordinate and execute workplace services including mail, office supply services, and onboarding.
• Acknowledge inquiries or complaints from employees, guests, and co-workers, providing solutions in a professional, customer service-driven manner.
• Organize and manage on-site events, including securing event space, set up and tear down of the room, and delivery of supplies.
• Follow property-specific security and emergency procedures, notifying appropriate parties to ensure the safety of all individuals in the building.
• Coordinate with vendors who supply services or goods to the workplace.
• Explain detailed and/or complicated information within the team.
• Follow specific directions as given by the manager.

Requirements

• Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.
• High School Diploma, GED, or equivalent experience required.
• A minimum of 3-4 years of front desk, concierge, customer service, or other hospitality experience.
• Open and flexible work schedules.
• Ability to comprehend and interpret instructions, memos, and ask clarifying questions.
• Desire to present information to internal departments and/or large groups of employees.
• Comfortable meeting and engaging with new people, assessing circumstances, empathizing, and offering help with a warm demeanor.
• High level of attention to detail, strong verbal and written skills.
• Ability to work requiring significant walking or other means of mobility, including standing for extended periods, reaching, bending, stooping, pushing, and/or pulling.
• Frequently lift up to 40 lbs.