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Workplace Experience Coordinator - New York City, NY

CBRE · New York, NY · 2 wk ago
Administrative$50k/yrFull-time

About The Role

As a CBRE Workplace Experience Coordinator, you'll be responsible for delivering a world-class customer service experience to employees and guests of a designated building. This job is part of the Workplace Experience function.

What You’ll Do

  • First point of contact for all those entering the facility.
  • Greet them with a friendly and welcoming demeanor.
  • Issue visitor and parking passes and follow security protocols.
  • Create presentations and speak to various-sized groups.
  • Arrange and confirm recreational, dining, and business activities on behalf of the requestor.
  • Manage janitorial or maintenance work orders as needed.
  • Cook up workplace services including mail, office supply services, and onboarding.
  • Acknowledge inquiries or complaints from employees, guests, and co-workers.
  • Provide solutions in a professional customer service-driven manner.
  • Organize and manage on-site events.
  • This includes securing event space, set up and tear down of the room, and delivery of supplies.
  • Follow property-specific security and emergency procedures.
  • Notify appropriate parties to ensure the safety of all individuals in the building.
  • Cook up coordination with vendors who supply services or goods to the workplace.
  • Explain detailed and/or complicated information within the team.
  • Follow specific directions as given by the manager.

What You’ll Need

  • Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.
  • An HS Diploma or GED or equivalent.
  • A minimum of 3-4 years of front desk, concierge, customer service, or other hospitality experience.
  • An open and flexible work schedule.
  • The ability to comprehend and interpret instructions, and memos and ask clarifying questions.
  • A desire to present information to an internal department and/or large groups of employees.
  • A comfortable meeting and engaging with new people with a warm demeanor, being able to assess circumstances, empathize, and offer help.
  • A high level of attention to detail as well as strong verbal and written skills.
  • The ability to work requiring significant walking or through other means of mobility.
  • A working knowledge of Google Docs and Slack.
  • Some experience with Jira would be useful but not required.

Why CBRE?

CBRE carefully considers multiple factors to determine compensation, including a candidate’s education, training, and experience. The minimum salary for the Workplace Experience Coordinator position is $50,000 annually and the maximum salary for the Workplace Experience Coordinator position is $68,000 annually. The compensation that is offered to a successful candidate will depend on the candidate’s skills, qualifications, and experience.

Equal Employment Opportunity

CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

Candidate Accommodations

CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recruitingaccommodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).

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