Workplace Coordinator

Role Summary

The Workplace Coordinator plays a critical role in maintaining a polished, high-functioning, and welcoming workplace environment. This role supports daily operations, events, vendor management, space planning, employee experience, and compliance across the local studio and may also provide remote support to regional sites. The coordinator will act with autonomy within established frameworks, solve a wide range of operational problems, and partner with internal and external stakeholders to ensure a best-in-class experience for employees and guests.

Key Responsibilities

• Operational Excellence & Customer Experience: Serve as the primary point of contact for day-to-day facility upkeep, maintenance, and service requests; own resolution and follow-up to ensure satisfaction. Conduct regular floor walks and ensure all office and meeting spaces are functional, well-stocked, and meet safety and aesthetic standards. Provide polished, high-touch support for employee onboarding and workplace tours.
• Facilities & Vendor Coordination: Source, schedule, and supervise vendors and contractors for maintenance, repairs, and office reconfigurations. Manage janitorial, horticulture, and maintenance vendors to ensure delivery against SLAs. Assist in project coordination for office moves, space planning, and small-scale renovations. Submit and track helpdesk tickets and oversee contractor work, ensuring minimal disruption to business activities.
• Events & Engagement: In partnership with Culinary, AV, and IT teams, provide support for in-office events; support AV setup, catering, room layouts, event signage/communications, etc. Contribute to wellness, DE&I, and sustainability initiatives through thoughtful workspace activations and programming.
• Administration & Compliance: Maintain accurate signage, administrative documentation, compliance logs, and space plans. Track facilities budgets and assist in invoice processing and reporting. Support audits, health & safety programs, and food hygiene compliance. Respond to building emergencies and be available for off-hours support as needed.

Skills & Qualifications

• 2–4 years' experience in a facilities, workplace operations, or hospitality-related role.
• Strong multitasking, time management, and problem-solving skills.
• Proven experience managing vendors, budgets, and workplace events.
• Proficient with Google Workspace and Microsoft Office; familiar with helpdesk systems and tools like Service Now, Slack, Office Space, etc.
• Calm under pressure, adaptable, highly service-oriented, and detail-focused.

Core Competencies

• Execution & Delivery: Operates with increasing autonomy to manage workstreams, with light oversight from senior team members. Delivers consistent outcomes across a variety of responsibilities.
• Problem Solving: Applies judgment and sound decision-making to resolve operational issues. Recommends improvements and implements best practices.
• Collaboration: Builds strong partnerships with vendors, internal stakeholders, and global colleagues. Comfortable navigating multiple workstreams and conflicting priorities.
• Communication: Communicates clearly and professionally with all levels, tailoring tone and message to the audience.
• Initiative: Proactively identifies issues and opportunities. Drives continuous improvement in service quality and operations.

Work Style

Fully onsite (Monday to Friday), with a hands-on presence required to support the physical studio. Occasional off-hours availability for building emergencies or event support.

What We Offer You

• Great Company Culture. Ranked as one of the most creative and innovative places to work, creativity, innovation, efficiency, diversity and philanthropy are among the core tenets of our organization and are integral drivers of our continued success.
• Growth: As a global entertainment company, we pride ourselves on creating environments where employees are encouraged to be themselves, inquisitive, collaborative and to grow within and around the company.
• Work Hard, Play Hard. Our employees' bond, blow-off steam, and flex some creative muscles – through corporate boot camp classes, company parties, game release events, monthly socials, and team challenges.
• Benefits. Medical, dental, vision, 401(k) with company match, employee stock purchase plan, commuter benefits, in-house wellness program, broad learning & development opportunities, a charitable giving platform with company match and more!
• Perks. Fitness allowance, employee discount programs, free games & events and stocked pantries.