Workplace Coordinator

Key Responsibilities

• Coordinate the Workplace Concierge team’s schedules, workflows, and daily operations to ensure all reception and front desk areas run efficiently and professionally.
• Provide hands-on support and coverage at front desks as needed.
• Deliver a welcoming and exceptional workplace experience for employees, visitors, and vendors.
• Manage workplace requests through the ticketing system and ensure service levels are met.
• Monitor, track, and support KPI and SLA performance for workplace service requests.
• Care for office seating assignments, workstation moves, and workplace communications.
• Support furniture, equipment, and workplace asset management.
• Aid in workplace planning, office reconfigurations, and capital improvement projects.
• Maintain workplace policies, procedures, and standard operating guidelines.
• Cook up and coordinate food and beverage programs, including weekly office supply orders and deliveries.
• Serve as the primary onsite contact for third-party vendors, including movers, furniture suppliers, temporary staffing agencies, and other service providers.
• Partner with security teams to help maintain a safe and secure workplace environment.
• Collaborate with client stakeholders and internal teams to implement workplace initiatives and continuous improvement projects.
• Support budgeting activities and small capital projects, including furniture purchases and facility change orders.

Qualifications

• Previous experience in workplace services, facilities coordination, office management, hospitality, concierge services, or corporate reception leadership.
• Experience supervising or coordinating teams preferred.
• Strong customer service and interpersonal skills.
• Excellent organizational, multitasking, and problem-solving abilities.
• Experience working with ticketing systems, service requests, or facilities management software.
• Proficiency with Microsoft Office Suite and workplace technology platforms.
• Ability to communicate effectively with employees, executives, vendors, and visitors.
• Ability to prioritize tasks and adapt in a dynamic corporate environment.
• High School Diploma is a must.

Pay

$24.75 per hour

Schedule

Monday – Friday, 7:30 AM – 4:30 PM

About the Role

Opensity is seeking a Workplace Community Ambassador/Reception team member to support one of our professional services clients in Plano, TX. This role oversees daily front-of-house operations, coordinates workplace services, supports facilities initiatives, and ensures an exceptional employee and visitor experience.

Benefits

Opensity is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and employees and do not discriminate on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran or military status, or any other characteristic protected by applicable federal, state, or local law. Opensity is committed to providing reasonable accommodations for qualified individuals with disabilities, for pregnancy related conditions, and for sincerely held religious beliefs, in accordance with applicable law. We do not tolerate retaliation against individuals who raise concerns or participate in an investigation related to equal employment opportunity.