Workplace Concierge - West Hollywood, CA

About The Role

As a CBRE Concierge, you will assist guests, customers, and tenants with business and personal needs. This includes making reservations, scheduling transportation services, and providing recommendations on local attractions.

Responsibilities

• Be the first point of contact for all those entering the facility.
• Greet them with a friendly and welcoming demeanor.
• Record and log service requests and track the statuses.
• Provide administrative aid to management as needed.
• Arrange and confirm recreational, dining, and business activities on behalf of the requestor.
• Respond to requests in a timely manner.
• Deliver world-class customer service to all individuals in the facility.
• Encourage guests and tenants to refer personal and business associates to the location.
• Build and maintain a database of local business recommendations.
• This includes preferred transportation sources, dining, entertainment, etc.
• Follow property-specific security and emergency procedures.
• Notify appropriate parties to ensure the safety of all individuals in the building.
• Acknowledge inquiries or complaints from clients, co-workers, and supervisors.
• Provide solutions in a professional customer service-driven manner.
• Resolve complex problems and identify appropriate approaches to existing solutions to accomplish team objectives.
• May establish new techniques to ensure the team is able to meet its objectives.
• Ensure personal and team outcomes have a positive impact on customer objectives.
• Lead by example and model behaviors that are consistent with CBRE RISE values.
• Guide team through the application of basic knowledge of practices and procedures.
• Work to build consensus

Requirements

• High School Diploma or GED with 5+ years of job-related experience.
• Prior shift manager or supervisory experience preferred.
• In-depth understanding of a range of processes, procedures, systems, and concepts within own job function and basic knowledge of related job functions required.
• Requires the ability to explain complex concepts or sensitive information.
• Expert knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Excellent organizational skills with a master-level inquisitive mindset.

Qualifications

• Currently authorized to work in the United States without the need for visa sponsorship now or in the future.

Skills

• Customer Service
• Organizational Skills
• Microsoft Office Proficiency

Benefits

• The minimum salary for the Workplace Experience Concierge position is $45,000 annually and the maximum salary for the Workplace Experience Concierge position is $50,000 annually.

Pay

• The compensation that is offered to a successful candidate will depend on the candidate’s skills, qualifications, and experience.

Schedule

• Details not specified.