Workplace Care Coordinator

Key Responsibilities

• Serve as the central intake point for new incidents, calls, and report-only submissions
• Dispatch technicians, coordinate telephonic support, and escalate cases as needed
• Enter, update, and maintain accurate case information and documentation in Salesforce
• Track case progression from initial report through claim conversion
• Ensure all required reporting forms and documentation are completed and properly filed
• Communicate case updates, outcomes, and next steps to clients, claims managers, and internal teams
• Maintain organized records, including work status reports and supporting documentation
• Support clinic coordination and provider availability as needed
• Support internal teams with case setup, policy updates, and reporting requirements

Qualifications

• 2+ years of experience in a dispatch, coordination, administrative, or operations-focused role
• Experience in insurance, workers’ compensation, healthcare coordination, or a similar environment preferred
• Strong organizational skills with the ability to manage multiple cases and priorities simultaneously
• Clear and professional communication skills, both written and verbal
• Detail-oriented with strong follow-through and accountability
• Experience with Salesforce or similar systems preferred
• Proficiency in Microsoft Office and standard business tools

Compensation

$55,000 – $75,000 yearly

About Whiteboard Risk & Insurance Solutions

We are a modern commercial insurance agency with a very unique platform of services that helps businesses that struggle with workers' compensation injuries. We've spent the last ten years honing our niche and developing a highly unique product that drives unrivaled results for clients.

Employee Benefits

• Competitive Compensation
• Monthly Health & Wellness Credit
• Employer-Sponsored Health Care Plan
• Retail Plan with up to a 5% match
• Flexible Paid Time Off
• Training & Development Support