Working Warhawk - ITS Help Desk Assistant

This posting requires a resume and your current or upcoming class schedule for full consideration.

Responsibilities

• Provide technical support and assistance via telephone, Zoom virtual meeting, email, and on-site for:
  • Password reset
  • Wireless network connection
  • Canvas support
  • Basic computer setup
  • Other technical support as needed

Qualifications

• Experience with computer hardware and software (desired)
• Friendly, enthusiastic, and reliable with a willingness to learn
• Ability to commit to the work schedule established each semester and to arrive on time for work consistently
• Helpful with a customer service-oriented and solution-oriented attitude
• Ability to communicate effectively and congenially in spoken and written English
• Ability to work independently with minimal supervision