Workforce Support Specialist

Location: Austin, TX

About the role

The Workforce Support Specialist (Program Specialist V) reports to the Director of the Strategic Operations Unit in the HHS Office of Chief Counsel (OCC). This position performs highly advanced senior-level consultative and technical assistance work for OCC and its divisions, with emphasis on workforce operations, human resources, planning, and process improvement. The role coordinates with OCC leadership and staff, HHS Human Resources, and other stakeholders to oversee and implement organizational and procedural changes, support recruiting, hiring, and onboarding needs, assist with paperwork and documentation related to job audits, reclassifications, and payroll requests, and serve as the internal subject matter expert on human resource policy and procedures. This position will also be the primary OCC liaison to HHS Human Resources.

This position may be eligible for part-time telework, subject to state and agency telework policies, supervisor discretion, and business need. The on-site office location is at the HHSC North Austin Campus.

Responsibilities

• 20%: Serves as subject matter expert and resource on HR and workforce policies for OCC. Develops and maintains operational policies and procedures for workforce support, including the creation of work plans and timelines. Develops templates, forms, standards, and communications to assist in improving quality and efficiency.
• 15%: Coordinates job audits and other payroll-impacting processes for OCC. Facilitates management responses to address questions, concerns, or observations. Provides guidance to program staff to ensure successful review of position audits. Reviews HR requests to ensure compliance with policy. Performs position control functions including position classification; document tracking and processing; position-related budget management; and entering data change requests into the Budget and Position Control System.
• 35%: Assists supervisors with recruiting, hiring, and onboarding staff. Provides technical assistance to supervisors on using the HHS Career Center to post and fill vacant positions. Serves as recruiting partner for postings, as needed. Develops and maintains OCC new employee orientation materials, including PowerPoint slides, orientation packet, SharePoint page, and other resources.
• 20%: Supports OCC’s internal staff development efforts, including managing the internship program, supporting operational coordination of continuing education legal education efforts, and developing and delivering internal trainings.
• 10%: Other duties as assigned, including participating in cross-division/Chief-area workgroups, process improvement projects, and other planning efforts that benefit OCC staff and leadership.

Requirements

• At least 3 years of experience working in human resources or workforce development in state government.
• Experience working with Microsoft 365 applications, including SharePoint.
• Experience in developing policies and procedures and/or developing and delivering training and technical assistance (preferred).

Skills

• Knowledge of state and federal laws related to human resources and employment.
• Knowledge of the principles of public administration.
• Skill in written and oral communication, understanding and solving complex problems, handling multiple assignments and tasks, prioritizing, and meeting deadlines.
• Skill in organization, exercising sound judgment, effective decision making, problem solving, and working collaboratively and cooperatively with diverse groups.
• Skill in the use of Microsoft 365 applications, including SharePoint.
• Ability to communicate effectively, both orally and in writing.
• Ability to deliver technical assistance and training, both in a one-on-one and group environment.
• Ability to manage multiple assignments and deadlines.
• Ability to analyze and assess risk, receive and respond positively to constructive feedback, and manage project activities, including establishing project goals and objectives, and identifying project risks and gaps.
• Ability to analyze complex information and develop plans to address identified issues.
• Ability to coordinate, evaluate, or oversee related work for others as needed, prepare reports, learn new software and applications, and teach others to use them.

Pay

Salary range: $5,888.50 – $6,125.00 per month

Schedule

• Full-time
• Day shift
• Eligible for telework
• Travel: Up to 5%

Benefits

• 100% paid employee health insurance for full-time eligible employees
• Defined benefit pension plan
• Generous time off benefits
• Numerous opportunities for career advancement