Workforce Support Specialist

About the role

The Workforce Support Specialist manages, facilitates, and coordinates a diverse portfolio of critical workforce support programs, including training delivery, performance management, deployment lifecycle, and physical space planning.

Responsibilities

• Coordinate and deliver the full curriculum of training programs, including scheduling, logistics, and speaker coordination.
• Facilitate the directorate’s Performance Management Program (DCIPS), advising the workforce and tracking progress.
• Provide full lifecycle coordination for personnel deployments, including managing readiness, scheduling, travel (DTS, SPOT), and medical/security requirements.
• Develop and maintain program-specific dashboards and reports to track key metrics for training, performance management, and space utilization.
• Analyze OCONUS requirements to help draft position descriptions and provide recommendations for deployment selection.
• Review and analyze training feedback and course materials to recommend updates and improvements.
• Lead and facilitate training on analytic tradecraft standards (ICD 203, 206) and create reference tools for the workforce.
• Serve as a primary point of contact for employees and managers on matters of performance management, and deployment.
• Develop and maintain the directorate's physical space implementation plan, monitoring vacancies and optimizing seating arrangements.
• Maintain all required databases and records for deployments (DeployNet), and other program activities.
• Prepare program overview briefs, status reports, and other official correspondence for leadership.

Qualifications

• Active TS/SCI clearance is required, and the ability to obtain a Polygraph.
• A minimum of a Bachelor’s degree in Human Resources, Business, Psychology, or a related field, or a minimum of 7-10+ years of experience in lieu of a degree.
• Strong knowledge of and experience applying federal workforce regulations, including performance management principles (e.g., DCIPS).
• Experience as an instructor or facilitator with strong oral and written communication skills.
• Proficiency with the Microsoft Office Suite, especially Excel for data sorting and report generation.
• Experience reviewing and editing official documents or intelligence reports, with a strong understanding of analytic tradecraft standards (ICD 203, 206).
• Demonstrated experience collaborating with and providing support to diverse audiences, including employees with disabilities.
• At least 24 months of experience planning and implementing programs and resolving issues requiring cross-organizational coordination.
• Demonstrated experience using travel and deployment systems (MET, DTS, SPOT, APACS).
• Specific experience with PeopleSoft and the DCIPS Performance Management system.
• Experience developing data visualizations or dashboards using tools like Tableau.