Workforce Development Support Specialist

Responsibilities

• Provides in-person classroom support at Norwalk Hospital 4–5 days per week
• Prepares materials and support lesson facilitation alongside the Workforce Educator
• Aids participants with technology, coursework, engagement, and focus
• Facilitates classes, workshops, and tutoring sessions independently once trained, using established curriculum
• Supports the Workforce Educator with grading student assignments and assessing student performance
• Builds rapport with participants and fosters a supportive, inclusive learning environment
• Helps participants understand program expectations, attendance requirements, and performance standards
• Facilitates tutoring and/or additional content sessions on competencies students may need additional support with
• Supports with development and execution of Action Plans to improve student performance
• Connects participants to resources such as tutoring, career counseling, barrier-removal services, and financial aid, in collaboration with the Academic Achievement Coach
• Supports participants during training and after graduation through check-ins and progress meetings
• Tracks attendance, assignments, learning outcomes, and participant progress
• Maintains accurate participant files, including case notes, barriers, action plans, and demographic information
• Prepares regular reports for the Program Manager on engagement, outcomes, and challenges
• Records notes and minutes for scheduled meetings
• Collaborates with program staff to ensure consistent participant support
• Shares feedback on participant progress and program improvement opportunities
• Affixes with curriculum assessments and data analysis
• Participates in team meetings, job fairs, site tours, and community events to support program visibility

Qualifications

• Associate's degree required; Bachelor's degree preferred - Concentration in Human Services, Education, Psychology, Social Work, or a related field preferred
• Strong communication, interpersonal, and active listening skills
• Empathy, cultural competence, and ability to build trust with diverse populations
• Organizational skills and attention to detail
• Problem-solving and resourcefulness
• Proficiency in Microsoft Office and willingness to learn program-specific systems