Workforce Strategy Manager

The Workforce Strategy Manager

Ralph Lauren Corporation (NYSE:RL) seeks a skilled Workforce Strategy Manager to join our dynamic Retail Operations team. This role utilizes data and analytics to drive operational efficiency and support business growth and results.

Responsibilities

• Analyze field behaviors and store KPIs to identify opportunities to drive efficiency
• Work with the Retail Operations, Field Leadership team, finance and business partners to establish action plans to convert these opportunities
• Establish the optimal payroll model, improve store KPIs and accelerate business growth
• Directly protect gross margin by optimizing payroll (often the largest controllable store expense) through demand-based scheduling and labor model governance
• Improve forecast accuracy and reduce budget variance by building consistent payroll plans, monitoring leading indicators, and recommending in-quarter corrective actions
• Create measurable ROI by translating productivity and traffic conversion insights into targeted actions that increase sales per labor hour and improve 4-wall contribution
• Strengthen financial controls by standardizing store org structures, census processes, and commission/bonus guardrails—reducing leakage, errors, and compliance risk
• Enable faster executive decision-making with a single source of truth for payroll performance reporting and scenario modeling to support trade-offs and investment cases

Qualifications

• Ability to work under pressure in a fast-paced environment to prioritize tasks and to delegate when appropriate
• Ability to act with integrity, professionalism, and confidentiality
• Experience working with retail or frontline teams is highly preferred
• Financial acumen to manage budgets, forecasting and cost optimization
• Collaborative mindset with a proactive approach to problem-solving
• Ability to challenge assumptions, ask the right questions, and explore alternative perspectives
• Strong communication skills (listening, written, verbal, facilitation) and build strong relationships cross functionally
• Proficiency in project management tools (Smartsheet or similar); Excellent Excel & Adobe Acrobat skills; Strong Word, Outlook & Adobe Suite
• Must be able to work various hours depending on project scope and needs
• Must be able to work various hours depending on project scope and needs
• Must be able to travel