Workforce Productivity Technician

Basic Qualifications Education Requirements: Associate's degree is required or equivalent, plus a minimum of 3 years of relevant experience. Due to the nature of work performed within our facilities, U.S. citizenship is required. Responsibilities For This Position Imagine building your career by developing the solutions that support the mission of our nation’s service members, intelligence analysts and first responders. That’s the challenge that’s waiting for you at General Dynamics Mission Systems. Here you have the opportunity to redefine innovation and excellence for the world. Are you ready? Then make a career move that makes an impact at General Dynamics Mission Systems. We apply advanced technologies such as Artificial Intelligence, Blockchain, AR/VR, Cloud Native and Quantum Physics to solve our customers’ missions in cyber, RF, undersea, interstellar and everything in between. As an exceptional problem solver, you’ll respond to and diagnose problems and answer queries regarding computer hardware, software, network and telecommunications systems. You’ll install hardware and peripheral components, such as computers, network/telecom, monitors, keyboards, printers and disk drives, as well as load and verify correct operation of software packages, such as operating system, work processing and spreadsheet programs. We’ll rely on you to handle 2nd tier problems that the 1st tier or help desk support is unable to resolve by simulating or re-creating end user problems and using all available resources to resolve the issues. This position is 100% Work On Site in Pittsfield, MA. What you’ll experience: Technologies that aren’t just top-notch, they’re often top-secretA team of bold thinkers committed to exploring what’s nextOpportunities to gain new knowledge - as it’s discovered What you bring to the table: Associate’s degree or equivalent experience plus a minimum of 3 years of relevant experienceService Now experienceBasic networking knowledgeExperience working with and troubleshooting: Windows 11 OS, Office 365, One DriveProvent time management skills and ability to prioritize workExcellent customer service and organizational skills What sets you apart: Creative thinking with the ability to multi-taskTeam player who thrives in collaborative environments and revels in team successCommitment to ongoing professional developmentSecurity+ certificationExperience with Zscaler and/or CrowdstrikeIdentifies opportunities to apply AI for continuous improvement and innovation Target salary range: USD $33.66/Hr. - USD $36.10/Hr. This estimate represents the typical salary range for this position based on experience and other factors (geographic location, etc.). Actual pay may vary. This job posting will remain open until the position is filled. Company Overview General Dynamics Mission Systems (GDMS) engineers a diverse portfolio of high technology solutions, products and services that enable customers to successfully execute missions across all domains of operation. With a global team of 12,000+ top professionals, we partner with the best in industry to expand the bounds of innovation in the defense and scientific arenas. Given the nature of our work and who we are, we value trust, honesty, alignment and transparency. We offer highly competitive benefits and pride ourselves in being a great place to work with a shared sense of purpose. You will also enjoy a flexible work environment where contributions are recognized and rewarded. If who we are and what we do resonates with you, we invite you to join our high-performance team! Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans