Workforce Planner
Delaware North is seeking a detail-oriented Workforce Planner to optimize workforce efficiency through labor planning, scheduling, and attendance management.
About the role
This position oversees weekly labor planning and scheduling using UKG Dimensions and Virtual Roster, maintains daily scheduling edits, and tracks team member attendance records.
Responsibilities
- Create and configure weekly schedules in UKG Dimensions and Virtual Roster, ensuring standards-based and efficient staffing.
- Monitor scheduled hours versus forecast and manage labor costs by tracking vacation, sick time, and potential overtime.
- Partner with operations to maximize utilization of UKG Dimensions and Virtual Roster, adhering to best practices for scheduling, timecard approvals, and system updates.
- Review and update weekly volume forecasts for key KPIs, aligning with productivity standards and setting performance targets.
- Coordinate and provide training for system users, facilitate annual trainings, and advise operations on scheduling decisions based on business patterns and labor rules.
Requirements
- Degree in accounting, human resources, or business preferred.
- Minimum of 1-2 years of experience in scheduling, scheduling operations, labor planning, or schedule planning.
- Experience using UKG Dimensions and Virtual Roster preferred.
- Proficiency in Excel, WorkDay, or comparable timekeeping and scheduling systems.
- Understanding of P&Ls and budgets.
- Excellent organizational and relationship management skills.
Schedule
- Days shift.
- Fully remote (EST time zone preferred) or hybrid from one of our office locations at Finger Lakes (NY), Wheeling Island (WV), Gates City (NH), or Mardi Gras (WV) casinos.
Pay
Base salary: $62,354 per year.
Additional compensation includes an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan.
Benefits
- Medical, dental, and vision insurance.
- 401(k) with up to 4% company match.
- Annual performance bonus based on level, individual, company, and location performance.
- Paid vacation days and holidays.
- Paid parental bonding leave.
- Tuition and/or professional certification reimbursement.
- Generous friends-and-family discounts at many of our hotels and resorts.
About Delaware North
Delaware North is a global, family-owned company with over 100 years of history, operating in iconic sports arenas, national parks, casinos, and more. We offer career opportunities across restaurants, hotels, sports, gaming, operations, and retail, with a commitment to helping team members achieve their professional goals. Join us in shaping the future of hospitality.