Workforce Mobile Unit Driver Career Planner

About the role

Iowa Workforce Development is seeking applicants for the position of Iowa WORKS Career Planner/Mobile Unit Driver at our Iowa WORKS 200 Army Post Rd., Des Moines IA, office.

Responsibilities

• Greet every customer warmly and professionally as soon as they enter, following the center’s greeting standards and script.
• Treat customers—both the public and coworkers—with courtesy, respect, and kindness.
• Ask helpful questions to understand what services the customer needs.
• Work well with coworkers and partners, building positive and respectful relationships.
• Support your team to create a better overall experience for customers.
• Share feedback and ideas for improvements with your team or leadership.
• Make sure Veterans receive priority service on their first visit.
• Drive the mobile unit to various locations and understand how to use maps for navigation.
• Set up and maintain the mobile unit, including leveling the vehicle, connecting power and generators, and setting up laptops, printers, and Wi-Fi.
• Troubleshoot basic technology issues, especially in areas with limited internet access.
• Ensure the safety of the public by not allowing passengers during transit and maintaining safety while the unit is open to the public.
• Provide friendly and helpful customer service, as assisting the public is the primary goal of the mobile unit.
• Return the unit to its storage garage in Des Moines each night after use.
• Clean and maintain the unit after each trip, including checking tires, brakes, oil, and scheduling tune-ups.
• Keep track of supplies and equipment, locking the garage securely, and recording mileage for every trip.
• Assist job seekers through all parts of their job search.
• Help customers build the skills they need to get and keep a job.
• Aid in writing and customizing resumes and cover letters.
• Lead mock interviews and give feedback to help customers improve.
• Complete paperwork for programs and services offered by the team and partner organizations.
• Direct customers to the right workshops, job fairs, or hiring events.
• Lead workshops or one-on-one sessions, either in person or online.
• Keep workshop materials and presentations updated with the latest information.
• Record all services, meetings, and important details accurately in the system.
• Send and receive job-related documents for customers as needed.
• Assist customers by answering questions about available jobs, career options, and training programs.
• Help job seekers understand the steps needed to reach their employment goals.
• Use the Iowa WORKS system to match job seekers with job openings that fit their skills and experience.
• Provide referrals to partner agencies and support services when additional help is needed, such as education, housing, or transportation resources.
• Share current labor market trends, such as in-demand jobs, wages, and hiring needs, to help job seekers make informed decisions.
• Support customers in creating or updating their Iowa WORKS profiles to improve their job search success.
• Work closely with other staff and partners to ensure customers receive the best services available.
• Work directly with businesses to help them find and hire employees.
• Guide employers on how to use the Iowa WORKS system to post jobs and search for candidates.
• Identify and reach out to new businesses that could benefit from Iowa WORKS services.
• Help plan and carry out recruitment strategies and hiring events tailored to specific business needs.
• Stay in contact with both employers and job seekers to provide ongoing support after job placements.
• Use the case management system to track employer interactions and keep records up to date.
• Review, edit, and enter job postings and referrals into the Iowa WORKS system to ensure accuracy.
• Build relationships with employers to learn about their hiring processes, workforce needs, and future job openings.
• Help unemployment claimants connect with re-employment services at the American Job Center.
• Assist with filing unemployment claims and answering related questions, following Iowa laws and UI rules.
• Review salary history and verify identity using database systems.
• Investigate and resolve issues on claims according to unemployment insurance laws.
• Provide information on the appeals process and participate in appeal hearings as needed.

Qualifications

• Graduation from an accredited four-year college or university with a degree in any field.
• Four years of full-time work experience in career services, teaching or training to improve skills, job coaching, providing human services to individuals in need, sales, customer service, call center operations, or human-resources-related services involving interviewing, reviewing job applications, conducting employment-related assessments, or job placement.
• A total of four years of education and/or full-time experience (as described in number two), where thirty semester hours of accredited college or university coursework in any field equals one year of full-time experience.
• Current, continuous experience in the state executive branch that includes twelve months of full-time work as a Workforce Associate.

Skills

• Strong communication skills.
• A positive attitude.
• Commitment to helping others.
• Ability to read and understand rules, policies, and technical information.
• Effective teamwork and problem-solving skills.
• Computer literacy and proficiency in using computers to collect, manage, and share information.
• Ability to handle multiple tasks and switch between them without losing focus or quality.
• Excellent customer service skills.
• Knowledge of Iowa laws and administrative rules.

Benefits

Joining the IWD team and becoming a State of Iowa employee comes with a range of valuable benefits, including:

• Excellent health, dental, and vision insurance.
• Generous paid time off, including nine paid holidays, vacation, and sick leave with no cap on sick leave accrual.
• Prepare for the future with the IPERS retirement package, as well as an additional optional deferred compensation retirement plan.
• Flexible Spending Accounts for medical and dependent care.
• Free Life and Long-term Disability Insurance with the option of purchasing additional coverage.
• Employee Assistance Programs and Discount Programs for support.

Pay

Salary range: $17.50 - $22.50 per hour.

Schedule

Hours of work: Monday-Friday 8:00am-4:30pm with occasional hours/time outside of core hours, including travel.