Workforce Management Coordinator $19.00/HR

Responsibilities

• Receiving phone calls from associates who are unable to fulfill their scheduled shifts and communicating the absences to appropriate department.
• Covering shifts left open due to associate absences by contacting associates who may be available to work, and adding shifts to the schedule in UKG.
• Performing day-of timekeeping functions for all departments by processing timecards, entering missing punches, comments, and paycodes.
• Maintaining the schedules on the day-of, adjusting shifts, transferring associates between locations, and solving scheduling issues.
• Communicating trends in guest demand, associate absences, and/or schedule changes to the Scheduling Team for adjustments in future schedules.
• Cooking the resolution of associate scheduling concerns by directing the associate to the appropriate scheduler, leadership team, or resolving the concern themselves.

Qualifications

• Must be 18 years of age.
• Must be able to work outside in variety of weather conditions.
• Must have a working knowledge of Microsoft Excel, Word, PowerPoint.
• Must have the ability to stand, sit and walk for long periods of time.
• Must be able to speak fluent English and must be able to communicate effectively, including the ability to read, speak, and write in English.
• Must possess good analytical and problem-solving skills.
• Must be able to work flexible hours, including nights, weekends, and holidays.