Workforce Development Support and Assurance Coordinator

Duties & Responsibilities

• Provide comprehensive case management for participants, including assessment, service planning, and follow-up.
• Track budget status of workforce grants and funding streams.
• Prepare monthly cost forecast reports and assist with strategic budget planning.
• Prepare and reconcile payments, third-party billings, and other fiscal transactions.
• Prepare requisitions, purchase orders, journal vouchers, and budget transfers to ensure accurate financial recordkeeping and balanced budgets.
• Negotiate vendor quotes in conjunction with the Workforce Director.
• Aid in gathering documentation and reconciling procurement card (p-card) statements.
• Research purchasing and travel regulations and advise workforce staff regarding compliance requirements.
• Assist workforce staff in completing travel authorizations and reimbursements.
• Maintain records of requests, approvals, and supporting documentation for operational transactions.

Compliance and Quality Assurance

• Monitor program performance to ensure EAWDB, state, and federal performance measures are met.
• Conduct periodic internal reviews and audits of participant files to ensure compliance with WIOA requirements and program procedures.
• Conduct data entry audits to ensure accuracy, consistency, efficiency, and compliance across workforce program sites.
• Maintain records and documentation of audit reviews and corrective actions.
• Communicate audit findings and recommendations to workforce staff and program leadership.
• Ensure compliance across multiple funding streams, policies, and reporting requirements.
• Compile and submit monthly, quarterly, and annual reports to the Workforce Director and EAWDB Administrative Entity.

Operational and Program Support

• Develop programmatic and financial tracking tools for field and leadership staff.
• Aid the Workforce Director in preparing Service Provider Agreements and other program documentation.
• Cook up and organize workforce trainings, meetings, and events.
• Serve as a liaison with internal departments regarding administrative and operational matters.
• Issue and track office and program equipment.
• Interact with workforce staff to receive requests, gather documentation, and obtain necessary approvals and signatures.
• Provide training, mentoring, and guidance to workforce staff regarding compliance procedures, documentation, and quality control practices.
• Collaborate with partner agencies to support participant success and service coordination.
• Cook up and organize workforce trainings, meetings, and events.
• Coordinate reporting and communication with partner agencies and One Stop staff as appropriate.
• Aid supervisors and coordinators with onboarding and administrative processes related to new staff hiring.

Essential Skills

• Strong understanding of budgeting, accounting processes, and financial transactions.
• Excellent oral and written communication, interpersonal, organizational, and time management skills.
• Strong computer proficiency, including word processing, spreadsheets, databases, and standard office software.
• Ability to manage multiple priorities in a fast-paced, evolving environment.
• Ability to work independently with strong attention to detail, confidentiality, and accountability.
• Strong customer service and relationship-building skills with diverse populations and partner agencies.
• Ability to analyze information, monitor compliance, and make sound recommendations.

Travel Requirements

• Requires up to weekly daytime travel within the Eastern Region, as well as occasional overnight travel for training and/or conferences.

Physical Requirements

• Requires frequent and continuous sitting/moving about, continuous use of fine motor skills, and pushing and pulling of up to 20 lbs.
• Positions may require prolonged monitor viewing.
• Equipment used includes standard office equipment and a variety of computer hardware and software.

Schedule Details

• Must be available to work 40 hrs. per week with normal work hours from 8:00 am to 5:00 pm.
• Occasional evening and weekend hours may be required.

Additional Duties and Responsibilities

• Perform other duties as assigned.

Minimum Qualifications

• Bachelor’s degree or an equivalent combination of education and experience.
• One (1) year of clerical, administrative, compliance, fiscal, or related office experience, including data entry.
• Must be able to work in person at the designated America’s Job Center within the Eastern New Mexico region.

Preferred Qualifications

• Master’s degree in business administration, accounting, finance, public administration, or a related field.
• Two (2) years of clerical, administrative, compliance, or workforce development experience.
• Working knowledge of Workforce Innovation and Opportunity Act (WIOA) regulations and workforce development programs.
• Experience with grant-funded programs, compliance monitoring, auditing, or financial reporting.
• Experience working with WIOA Adult and Dislocated Worker programs.