Workforce Development Program Manager
Center for Employment Opportunities · Cleveland, OH · 1 mo ago
On-siteHuman Resources$63k–$68k/yrFull-time
We need to output HTML fragment with sections: About the role? The posting includes "The Opportunity" and "Who We Are", "What You’ll Be Responsible For:", "Who You Are", "Compensation", "More About Us". We need to use for section headings (e.g., About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). But we can also use other headings if they match content? The instruction: "use
for section headings (e.g., About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). But we can also use other headings if they match content? The instruction: "use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." It suggests we should use those headings when appropriate. However we must only include sections when posting has real specific content. We need to map content to these headings.
We have:
- About the role: could be "The Opportunity" description (overview). So we can use About the role
with paragraph(s) summarizing.
- Responsibilities: "What You’ll Be Responsible For:" includes bullet-like paragraphs. We'll need to convert each bullet line into - . The content is long paragraphs with multiple sentences; we can split by sentences? Probably each line starting with a capital letter and a verb is a responsibility. We'll keep as list items.
- Requirements/Qualifications/Skills: "Who You Are" includes qualifications. Could be split into Requirements (experience), Qualifications (knowledge), Skills (tech). We'll decide.
- Compensation: we have salary range and benefits description. So we can have
Pay
with salary range paragraph, and Benefits
with benefits paragraph.
- Schedule: not mentioned; we should not include.
- Also "Who We Are" could be part of About the role or separate? Could be "About the organization". Not in list but we could include as About the role? The instruction says use those headings as examples, not strict. We could add a section "About the organization" but not in list; maybe better to incorporate into About the role.
We must not repeat job title as heading. No Job ID.
We must remove boilerplate: EEO, legal, etc. At end there is EEO statement; we should remove that. Also "More About Us" includes mission statement; we can keep as part of About the role or separate? It's substantive; we could include as About the role or maybe a separate "About the organization". But we only have headings list; we could use About the role for that.
We need to preserve all substantive information; not invent or summarize away detail. So we need to keep details like numbers, etc.
Let's extract content.
First, location: "Cleveland, OH Fully Onsite/In Person". This is metadata; we can put in a short maybe under About the role.
Anticipated deadline: September 25 at 12:00pm EST. Also mention may close early. This is metadata; we can include in a short paragraph.
"The Opportunity" paragraph: "This position oversees the daily operations of a local site’s vocational program, ensuring fidelity to the program model and focus on continuous improvement. Includes leading the local team to meet program milestones, recruit participants and support participant progress, and manage participant-related data to inform decisions and achieve impact. Develops and trains team members to best support participants and manages the vocational portion of the site’s budget. Collaborates with local Social Enterprise leadership and team to support participants through transitional job training and workforce development. As part of our mission, we strongly encourage individuals who have lived experience of incarceration or involvement in the justice system to apply for this role."
That's substantive.
"Who We Are": description of CEO. We'll keep.
"What You’ll Be Responsible For:" with subheadings: Program Operations, Program Performance, Team Management. Under each there are sentences. We'll need to turn each sentence into list items? Could keep as paragraphs under each subheading but instruction says use
- for any list of duties/requirements/benefits. So we need to make a list. We could treat each bullet (sentence) as list item. We'll need to parse.
Program Operations list:
- Manage daily vocational operations at the local site and delivery of vocational services to participants, ensuring effectiveness of vocational model delivery
- Support and enhance the participant experience
- Collaborate with the Social Enterprise team including local Site Supervisors and Social Enterprise leadership to maintain cohesion and communication between teams in delivering services to participants
- Monitor and manage overall office administration, collaborating with internal teams to ensure CEO procedures and policies are implemented effectively and with fidelity
- Maintain relationships with local parole and probation bureaus, district attorney offices, and other program referral sources
- Collaborate and support CEO’s Participant Resources department with building strategic partnerships and referral relationships with local organizations that provide holistic and complementary services for participants, such as housing, substance abuse, etc.
- Troubleshoot incidents and challenges that arise, working in concert with CEO’s safety, Employee Experience, and Legal teams
- As needed, support CEO’s regional contracts team with data tracking and reporting
- Manage and ensure adherence to local site’s vocational budget including SNAP and other performance based outcomes, staff related costs, and vocational OTPS
- As needed, provide local presence and manage relationships with other community organizations in the reentry space
- Provide support as needed to CEO’s regional Investment and/or fundraising teams
Program Performance list:
- Monitor and supervise site and team progress and effectiveness, ensuring compliance with all organizational policies and procedures
- Manage team in usage of CEO’s client relationship management system (CRM) to organize information, perform forecasting, and measure the performance of programming
- Evaluate the performance of all vocational program services and recommend areas to improve on an ongoing basis
- Manage the recording and tracking of data required by program management, grant contractors, and foundations by monitoring enrollment, case files, placement, and retention metrics
Team Management list:
- Hire, supervise, and support a diverse, high-performing local team to serve participants and achieve our local program outcomes
- Ensure ongoing engagement in learning on specific areas of program delivery, supporting staff in obtaining the necessary resources and training needed to successfully carry out CEO’s vision and mission
- Build environment of collaboration, disciplined pursuit of goals, and inclusion by fostering communication, accountability, and support across team members
- Coach and provide feedback to team members to drive employee performance, and support team in gaining access to resources in areas of individual and team development
- Leverage employee insights and feedback to respond to needs and determine areas of individual and team development
- Model strong communication and collaboration between sites, teams, and departments
- Prioritize team-building, culture-building, and celebrations of individual and team accomplishment along with initiatives to develop a sense of shared purpose
- Model CEO’s organizational values in management practice, empowering employees to lead through CEO values
- Additional responsibilities as assigned, including coverage for team members
Now "Who You Are": list of qualifications.
We need to split into Requirements, Qualifications, Skills maybe.
Content:
"You have 3+ years of program implementation experience in a fast-growing and results-oriented nonprofit environment; program management experience preferred
Working knowledge of the criminal justice and workforce development systems
Proficiency and experience in meeting performance based goals
Proficiency and experience collecting, analyzing, and applying data to drive program strategy and decision making
Comfortable with technology, including Google Suite and Salesforce
Serves as an exemplary model of CEO’s values and living CEO’s management philosophy
You have a deep dedication to social justice, criminal and/or economic justice
You have the ability to motivate and inspire others to achieve their goals, helping individuals identify, capitalize upon, and apply their strengths
You have attention to detail and strong project management capabilities
You have demonstrated practice of regularly collecting, analyzing, and applying data to drive program strategy and decision making
You have a high level of personal integrity and commitment to excellence and deep impact
You have the ability to identify, anticipate, and analyze potential problems and solutions, and decide on and implement a course of action"
Some duplicates: proficiency and experience collecting, analyzing, applying data appears twice. We'll keep both? Might be redundant but we must preserve all substantive information; we can keep both but maybe combine? The instruction: do NOT invent or summarize away detail. Duplicates are okay to keep; we could keep both but maybe it's okay to keep as separate items.
We can categorize:
- Requirements: 3+ years program implementation experience; program management experience preferred; working knowledge of criminal justice and workforce development systems; proficiency and experience in meeting performance based goals; proficiency and experience collecting, analyzing, and applying data to drive program strategy and decision making (maybe mention twice but we can keep one); comfortable with technology including Google Suite and Salesforce.
- Qualifications: deep dedication to social justice, criminal/economic justice; ability to motivate and inspire others; attention to detail and strong project management capabilities; high level of personal integrity and commitment to excellence and deep impact; ability to identify, anticipate, analyze potential problems and solutions, decide and implement course of action.
- Skills: serves as exemplary model of CEO’s values and living CEO’s management philosophy; leverages employee insights and feedback? Actually that's under team management. But we can put under Skills: serves as exemplary model of CEO’s values; ability to motivate and inspire others; etc. However we need to avoid duplication.
Simplify: We'll create three sections: Requirements, Qualifications, Skills. Use
- for each.
Now Compensation: salary range $62,500-$67,500 annually. Also benefits: comprehensive benefits package including medical and dental coverage, professional development opportunities, paid parental leave, participation in a retirement plan, sick and vacation leave, paid holidays, lunch and learns, team outings, holiday gatherings, etc. We'll put Pay section with salary range paragraph. Benefits section with benefits paragraph.
We must not include sections with filler like "commensurate with experience". Not present.
Now we need to output only HTML fragment, no /, no markdown fences.
We'll structure:
Location: Cleveland, OH – Fully Onsite/In Person.
Anticipated deadline to submit application: September 25 at 12:00pm EST. Position may close early if application limit is met.
About the role
[The Opportunity paragraph]
[Who We Are paragraph(s)]
Responsibilities
... list items ...
Requirements
... list items ...
Qualifications
... list items ...
Skills
... list items ...
Pay
The salary range for this position is $62,500-$67,500 annually.
Benefits
We provide a comprehensive benefits package, including medical and dental coverage, professional development opportunities, paid parental leave, participation in a retirement plan, sick and vacation leave, paid holidays, lunch and learns, team outings, holiday gatherings, and more.
We need to ensure we didn't miss any substantive info: The "As part of our mission, we strongly encourage individuals who have lived experience of incarceration or involvement in the justice system to apply for this role." That's in The Opportunity paragraph; we included.
Also "As needed, support CEO’s regional contracts team with data tracking and reporting" included.
Also "Manage and ensure adherence to local site’s vocational budget including SNAP and other performance based outcomes, staff related costs, and vocational OTPS" included.
Also "As needed, provide local presence and manage relationships with other community organizations in the reentry space" included.
Also "Provide support as needed to CEO’s regional Investment and/or fundraising teams" included.
Also "Additional responsibilities as assigned, including coverage for team members" included.
Also "Model CEO’s organizational values in management practice, empowering employees to lead through CEO values" included.
Also "Prioritize team-building, culture-building, and celebrations of individual and team accomplishment along with initiatives to develop a sense of shared
About the role
with paragraph(s) summarizing. - Responsibilities: "What You’ll Be Responsible For:" includes bullet-like paragraphs. We'll need to convert each bullet line into- . The content is long paragraphs with multiple sentences; we can split by sentences? Probably each line starting with a capital letter and a verb is a responsibility. We'll keep as list items.
- Requirements/Qualifications/Skills: "Who You Are" includes qualifications. Could be split into Requirements (experience), Qualifications (knowledge), Skills (tech). We'll decide.
- Compensation: we have salary range and benefits description. So we can have
Pay
with salary range paragraph, andBenefits
with benefits paragraph. - Schedule: not mentioned; we should not include. - Also "Who We Are" could be part of About the role or separate? Could be "About the organization". Not in list but we could include as About the role? The instruction says use those headings as examples, not strict. We could add a section "About the organization" but not in list; maybe better to incorporate into About the role. We must not repeat job title as heading. No Job ID. We must remove boilerplate: EEO, legal, etc. At end there is EEO statement; we should remove that. Also "More About Us" includes mission statement; we can keep as part of About the role or separate? It's substantive; we could include as About the role or maybe a separate "About the organization". But we only have headings list; we could use About the role for that. We need to preserve all substantive information; not invent or summarize away detail. So we need to keep details like numbers, etc. Let's extract content. First, location: "Cleveland, OH Fully Onsite/In Person". This is metadata; we can put in a shortmaybe under About the role. Anticipated deadline: September 25 at 12:00pm EST. Also mention may close early. This is metadata; we can include in a short paragraph. "The Opportunity" paragraph: "This position oversees the daily operations of a local site’s vocational program, ensuring fidelity to the program model and focus on continuous improvement. Includes leading the local team to meet program milestones, recruit participants and support participant progress, and manage participant-related data to inform decisions and achieve impact. Develops and trains team members to best support participants and manages the vocational portion of the site’s budget. Collaborates with local Social Enterprise leadership and team to support participants through transitional job training and workforce development. As part of our mission, we strongly encourage individuals who have lived experience of incarceration or involvement in the justice system to apply for this role." That's substantive. "Who We Are": description of CEO. We'll keep. "What You’ll Be Responsible For:" with subheadings: Program Operations, Program Performance, Team Management. Under each there are sentences. We'll need to turn each sentence into list items? Could keep as paragraphs under each subheading but instruction says use
- for any list of duties/requirements/benefits. So we need to make a list. We could treat each bullet (sentence) as list item. We'll need to parse.
Program Operations list:
- Manage daily vocational operations at the local site and delivery of vocational services to participants, ensuring effectiveness of vocational model delivery
- Support and enhance the participant experience
- Collaborate with the Social Enterprise team including local Site Supervisors and Social Enterprise leadership to maintain cohesion and communication between teams in delivering services to participants
- Monitor and manage overall office administration, collaborating with internal teams to ensure CEO procedures and policies are implemented effectively and with fidelity
- Maintain relationships with local parole and probation bureaus, district attorney offices, and other program referral sources
- Collaborate and support CEO’s Participant Resources department with building strategic partnerships and referral relationships with local organizations that provide holistic and complementary services for participants, such as housing, substance abuse, etc.
- Troubleshoot incidents and challenges that arise, working in concert with CEO’s safety, Employee Experience, and Legal teams
- As needed, support CEO’s regional contracts team with data tracking and reporting
- Manage and ensure adherence to local site’s vocational budget including SNAP and other performance based outcomes, staff related costs, and vocational OTPS
- As needed, provide local presence and manage relationships with other community organizations in the reentry space
- Provide support as needed to CEO’s regional Investment and/or fundraising teams
Program Performance list:
- Monitor and supervise site and team progress and effectiveness, ensuring compliance with all organizational policies and procedures
- Manage team in usage of CEO’s client relationship management system (CRM) to organize information, perform forecasting, and measure the performance of programming
- Evaluate the performance of all vocational program services and recommend areas to improve on an ongoing basis
- Manage the recording and tracking of data required by program management, grant contractors, and foundations by monitoring enrollment, case files, placement, and retention metrics
Team Management list:
- Hire, supervise, and support a diverse, high-performing local team to serve participants and achieve our local program outcomes
- Ensure ongoing engagement in learning on specific areas of program delivery, supporting staff in obtaining the necessary resources and training needed to successfully carry out CEO’s vision and mission
- Build environment of collaboration, disciplined pursuit of goals, and inclusion by fostering communication, accountability, and support across team members
- Coach and provide feedback to team members to drive employee performance, and support team in gaining access to resources in areas of individual and team development
- Leverage employee insights and feedback to respond to needs and determine areas of individual and team development
- Model strong communication and collaboration between sites, teams, and departments
- Prioritize team-building, culture-building, and celebrations of individual and team accomplishment along with initiatives to develop a sense of shared purpose
- Model CEO’s organizational values in management practice, empowering employees to lead through CEO values
- Additional responsibilities as assigned, including coverage for team members
Now "Who You Are": list of qualifications.
We need to split into Requirements, Qualifications, Skills maybe.
Content:
"You have 3+ years of program implementation experience in a fast-growing and results-oriented nonprofit environment; program management experience preferred
Working knowledge of the criminal justice and workforce development systems
Proficiency and experience in meeting performance based goals
Proficiency and experience collecting, analyzing, and applying data to drive program strategy and decision making
Comfortable with technology, including Google Suite and Salesforce
Serves as an exemplary model of CEO’s values and living CEO’s management philosophy
You have a deep dedication to social justice, criminal and/or economic justice
You have the ability to motivate and inspire others to achieve their goals, helping individuals identify, capitalize upon, and apply their strengths
You have attention to detail and strong project management capabilities
You have demonstrated practice of regularly collecting, analyzing, and applying data to drive program strategy and decision making
You have a high level of personal integrity and commitment to excellence and deep impact
You have the ability to identify, anticipate, and analyze potential problems and solutions, and decide on and implement a course of action"
Some duplicates: proficiency and experience collecting, analyzing, applying data appears twice. We'll keep both? Might be redundant but we must preserve all substantive information; we can keep both but maybe combine? The instruction: do NOT invent or summarize away detail. Duplicates are okay to keep; we could keep both but maybe it's okay to keep as separate items.
We can categorize:
- Requirements: 3+ years program implementation experience; program management experience preferred; working knowledge of criminal justice and workforce development systems; proficiency and experience in meeting performance based goals; proficiency and experience collecting, analyzing, and applying data to drive program strategy and decision making (maybe mention twice but we can keep one); comfortable with technology including Google Suite and Salesforce.
- Qualifications: deep dedication to social justice, criminal/economic justice; ability to motivate and inspire others; attention to detail and strong project management capabilities; high level of personal integrity and commitment to excellence and deep impact; ability to identify, anticipate, analyze potential problems and solutions, decide and implement course of action.
- Skills: serves as exemplary model of CEO’s values and living CEO’s management philosophy; leverages employee insights and feedback? Actually that's under team management. But we can put under Skills: serves as exemplary model of CEO’s values; ability to motivate and inspire others; etc. However we need to avoid duplication.
Simplify: We'll create three sections: Requirements, Qualifications, Skills. Use
- for each.
Now Compensation: salary range $62,500-$67,500 annually. Also benefits: comprehensive benefits package including medical and dental coverage, professional development opportunities, paid parental leave, participation in a retirement plan, sick and vacation leave, paid holidays, lunch and learns, team outings, holiday gatherings, etc. We'll put Pay section with salary range paragraph. Benefits section with benefits paragraph.
We must not include sections with filler like "commensurate with experience". Not present.
Now we need to output only HTML fragment, no /, no markdown fences.
We'll structure:
Location: Cleveland, OH – Fully Onsite/In Person.
Anticipated deadline to submit application: September 25 at 12:00pm EST. Position may close early if application limit is met.
About the role
[The Opportunity paragraph]
[Who We Are paragraph(s)]
Responsibilities
-
... list items ...
Requirements
-
... list items ...
Qualifications
-
... list items ...
Skills
-
... list items ...
Pay
The salary range for this position is $62,500-$67,500 annually.
Benefits
We provide a comprehensive benefits package, including medical and dental coverage, professional development opportunities, paid parental leave, participation in a retirement plan, sick and vacation leave, paid holidays, lunch and learns, team outings, holiday gatherings, and more.
We need to ensure we didn't miss any substantive info: The "As part of our mission, we strongly encourage individuals who have lived experience of incarceration or involvement in the justice system to apply for this role." That's in The Opportunity paragraph; we included. Also "As needed, support CEO’s regional contracts team with data tracking and reporting" included. Also "Manage and ensure adherence to local site’s vocational budget including SNAP and other performance based outcomes, staff related costs, and vocational OTPS" included. Also "As needed, provide local presence and manage relationships with other community organizations in the reentry space" included. Also "Provide support as needed to CEO’s regional Investment and/or fundraising teams" included. Also "Additional responsibilities as assigned, including coverage for team members" included. Also "Model CEO’s organizational values in management practice, empowering employees to lead through CEO values" included. Also "Prioritize team-building, culture-building, and celebrations of individual and team accomplishment along with initiatives to develop a sense of shared
- for each.
Now Compensation: salary range $62,500-$67,500 annually. Also benefits: comprehensive benefits package including medical and dental coverage, professional development opportunities, paid parental leave, participation in a retirement plan, sick and vacation leave, paid holidays, lunch and learns, team outings, holiday gatherings, etc. We'll put Pay section with salary range paragraph. Benefits section with benefits paragraph.
We must not include sections with filler like "commensurate with experience". Not present.
Now we need to output only HTML fragment, no /, no markdown fences.
We'll structure:
- for any list of duties/requirements/benefits. So we need to make a list. We could treat each bullet (sentence) as list item. We'll need to parse.
Program Operations list:
- Manage daily vocational operations at the local site and delivery of vocational services to participants, ensuring effectiveness of vocational model delivery
- Support and enhance the participant experience
- Collaborate with the Social Enterprise team including local Site Supervisors and Social Enterprise leadership to maintain cohesion and communication between teams in delivering services to participants
- Monitor and manage overall office administration, collaborating with internal teams to ensure CEO procedures and policies are implemented effectively and with fidelity
- Maintain relationships with local parole and probation bureaus, district attorney offices, and other program referral sources
- Collaborate and support CEO’s Participant Resources department with building strategic partnerships and referral relationships with local organizations that provide holistic and complementary services for participants, such as housing, substance abuse, etc.
- Troubleshoot incidents and challenges that arise, working in concert with CEO’s safety, Employee Experience, and Legal teams
- As needed, support CEO’s regional contracts team with data tracking and reporting
- Manage and ensure adherence to local site’s vocational budget including SNAP and other performance based outcomes, staff related costs, and vocational OTPS
- As needed, provide local presence and manage relationships with other community organizations in the reentry space
- Provide support as needed to CEO’s regional Investment and/or fundraising teams
Program Performance list:
- Monitor and supervise site and team progress and effectiveness, ensuring compliance with all organizational policies and procedures
- Manage team in usage of CEO’s client relationship management system (CRM) to organize information, perform forecasting, and measure the performance of programming
- Evaluate the performance of all vocational program services and recommend areas to improve on an ongoing basis
- Manage the recording and tracking of data required by program management, grant contractors, and foundations by monitoring enrollment, case files, placement, and retention metrics
Team Management list:
- Hire, supervise, and support a diverse, high-performing local team to serve participants and achieve our local program outcomes
- Ensure ongoing engagement in learning on specific areas of program delivery, supporting staff in obtaining the necessary resources and training needed to successfully carry out CEO’s vision and mission
- Build environment of collaboration, disciplined pursuit of goals, and inclusion by fostering communication, accountability, and support across team members
- Coach and provide feedback to team members to drive employee performance, and support team in gaining access to resources in areas of individual and team development
- Leverage employee insights and feedback to respond to needs and determine areas of individual and team development
- Model strong communication and collaboration between sites, teams, and departments
- Prioritize team-building, culture-building, and celebrations of individual and team accomplishment along with initiatives to develop a sense of shared purpose
- Model CEO’s organizational values in management practice, empowering employees to lead through CEO values
- Additional responsibilities as assigned, including coverage for team members
Now "Who You Are": list of qualifications.
We need to split into Requirements, Qualifications, Skills maybe.
Content:
"You have 3+ years of program implementation experience in a fast-growing and results-oriented nonprofit environment; program management experience preferred
Working knowledge of the criminal justice and workforce development systems
Proficiency and experience in meeting performance based goals
Proficiency and experience collecting, analyzing, and applying data to drive program strategy and decision making
Comfortable with technology, including Google Suite and Salesforce
Serves as an exemplary model of CEO’s values and living CEO’s management philosophy
You have a deep dedication to social justice, criminal and/or economic justice
You have the ability to motivate and inspire others to achieve their goals, helping individuals identify, capitalize upon, and apply their strengths
You have attention to detail and strong project management capabilities
You have demonstrated practice of regularly collecting, analyzing, and applying data to drive program strategy and decision making
You have a high level of personal integrity and commitment to excellence and deep impact
You have the ability to identify, anticipate, and analyze potential problems and solutions, and decide on and implement a course of action"
Some duplicates: proficiency and experience collecting, analyzing, applying data appears twice. We'll keep both? Might be redundant but we must preserve all substantive information; we can keep both but maybe combine? The instruction: do NOT invent or summarize away detail. Duplicates are okay to keep; we could keep both but maybe it's okay to keep as separate items.
We can categorize:
- Requirements: 3+ years program implementation experience; program management experience preferred; working knowledge of criminal justice and workforce development systems; proficiency and experience in meeting performance based goals; proficiency and experience collecting, analyzing, and applying data to drive program strategy and decision making (maybe mention twice but we can keep one); comfortable with technology including Google Suite and Salesforce.
- Qualifications: deep dedication to social justice, criminal/economic justice; ability to motivate and inspire others; attention to detail and strong project management capabilities; high level of personal integrity and commitment to excellence and deep impact; ability to identify, anticipate, analyze potential problems and solutions, decide and implement course of action.
- Skills: serves as exemplary model of CEO’s values and living CEO’s management philosophy; leverages employee insights and feedback? Actually that's under team management. But we can put under Skills: serves as exemplary model of CEO’s values; ability to motivate and inspire others; etc. However we need to avoid duplication.
Simplify: We'll create three sections: Requirements, Qualifications, Skills. Use