Workforce Coordinator

About the role

GoHiya is seeking a Workforce Coordinator for hands-on work centered on coverage reliability and the day-to-day demands of inbound and outbound customer support, chat, email, quality, workforce, CRM, and client-service operations. The position applies workforce coordination within contact center operations to live work, making accuracy and traceable follow-through more important than superficial speed.

What Good Work Looks Like

Quality is visible when coverage reliability is accurate enough for others to act on and unresolved items are documented rather than guessed. For GoHiya, that result is measured through workforce coordination within contact center operations.

Capabilities That Matter

• Use Omnichannel Customer Support and Documentation confidently when carrying out workforce coordination within contact center operations.
• Apply Process Improvement without losing track of exceptions, owners, or deadlines tied to workforce coordination within contact center operations.
• Document Quality Control decisions clearly enough that another teammate can follow the reasoning behind workforce coordination within contact center operations.
• Use sound judgment around Workforce Scheduling, especially when workforce coordination within contact center operations requires escalation instead of assumption.

Responsibilities

• Review the Workforce Coordinator workflow at GoHiya by helping the team flag coverage gaps before they affect service; this checkpoint belongs to workforce coordination within contact center operations.
• Maintain the Workforce Coordinator workflow at GoHiya by helping the team document schedule changes and ownership; this checkpoint belongs to workforce coordination within contact center operations.
• Track the Workforce Coordinator workflow at GoHiya by helping the team prepare workforce status reporting; this checkpoint belongs to workforce coordination within contact center operations.
• Own the Workforce Coordinator workflow at GoHiya by helping the team maintain current schedules and coverage records; this checkpoint belongs to workforce coordination within contact center operations.
• Coordinate the Workforce Coordinator workflow at GoHiya by helping the team analyze workload against available capacity; this checkpoint belongs to workforce coordination within contact center operations.

Employment Overview

Full-time. Associate level. 100% remote within the United States.

Pay

Base salary: $42,000-$62,000 per year.

About Remote Execution

For this Workforce Coordinator at GoHiya, remote execution is complete only when workforce coordination within contact center operations leaves coverage reliability accurate, secure, traceable, and ready for the next authorized teammate.