Workforce CHOICES/SNAP E&T NCP Career Counselor Plainview

About the role

Will work with customers to provide direction in developing the best and quickest route to self‑sufficiency. Conducts case management activities and provides supportive services to eligible customers, including TANF, Non‑Custodial Parent, and SNAP E&T participants. Documents case management activities and services in WorkinTexas (WIT), Laserfiche, and other software applications. Provides services on an as‑needed basis and makes frequent visits to customers’ homes and training provider sites as appropriate.

Responsibilities

• Provide direction to customers for developing the quickest route to self‑sufficiency.
• Conduct case management activities and deliver supportive services to eligible customers.
• Document case management activities and services in WorkinTexas (WIT), Laserfiche, and other software applications.
• Assess customer needs and guide staff in case management activities.
• Accurately calculate income levels and analyze participants’ documents to determine eligibility.
• Read and interpret eligibility requirements and properly administer and score assessment instruments.
• Utilize WIT and other automated reporting software/systems.
• Make frequent visits to the homes of assigned customers and training provider sites, as appropriate.
• Communicate professionally and effectively with customers, vendors, administration, and other employees.
• Travel within the service area as required.

Requirements

• High school diploma or GED required.
• Bachelor’s degree in social work or a related field preferred.
• Equivalent combination of experience and education may be substituted for a degree.
• Training experience in social work, counseling, career planning, placement, or a related field desired.

Skills

• Basic computer literacy, including Internet use and Microsoft Office products.
• Mandatory keyboarding skills.
• Ability to work effectively in a team environment.
• Excellent people skills and customer‑service orientation.
• Strong oral and written communication skills.
• Knowledge of community resources and case management principles, objectives, standards, and methods.
• Familiarity with structured program policies and procedures.
• Proficiency in Microsoft Office applications (Word, Excel, PowerPoint, Access).
• Ability to assess customer needs, provide guidance to staff, and assist with various case management activities.
• Ability to accurately calculate income levels and analyze eligibility documents.
• Ability to read and interpret eligibility requirements.
• Ability to properly administer and score assessment instruments.
• Ability to learn and use WIT and other automated reporting software/systems.
• Professional and effective communication with customers, vendors, administration, and employees.
• Willingness and ability to travel within the service area.

Location: Plainview, TX