Workforce CHOICES/SNAP E&T/NCP Career Counselor

About the role

May work with TANF, Non-Custodial Parent, and SNAP E&T customers to provide direction in developing the best and quickest route to self-sufficiency. The case manager will document case management activities and services provided to customers in WorkinTexas (WIT) and Laserfiche.

Responsibilities

• Conduct case management activities and provide supportive services to eligible customers on an as-needed basis.
• Assist in peer reviews.
• Assess customer needs, provide guidance to other staff, and assist with various case management activities.
• Accurately calculate income levels and analyze participants’ documents to determine eligibility.
• Read and interpret eligibility requirements.
• Properly administer and score assessment instruments.
• Communicate professionally and effectively with customers, vendors, administration, and other employees.
• Make frequent visits to the homes of assigned customers and training provider sites, where appropriate.
• Travel within the service area.

Requirements

• High school diploma or GED (required).
• Bachelor’s degree in social work or related field (preferred).
• An equivalent combination of experience and education may be substituted for a degree.
• Training experience in social work, counseling, career planning, placement, or related field (desired).
• Basic computer literacy, including ability to use the Internet and Microsoft Office products.
• Keyboarding skills (mandatory).
• Ability to work in a team environment.
• Excellent people skills and customer service orientation.
• Strong oral and written communication skills.
• Knowledge of community resources and case management principles, including objectives, standards, and methods.
• Familiarity with structured program policies and procedures.
• Knowledge of, or ability to learn and use, WIT and other automated reporting software/systems.
• Proficiency in Microsoft Office applications (Word, Excel, PowerPoint, and Access).

Job Location: Lubbock, TX