Workflow Developer

About the role

The Workflow Processes team builds technical business process and workflows automated by Business Process Management (BPM) tools and services. This allows UMB to monitor and optimize continuously to improve business processes and increase efficiency and reduce costs. The team supports and maintains the ServiceNow BPM environment to ensure high performance and avoid business disruptions.

Responsibilities

• Build technical business process flows inside the Service Now - BAW tooling/environments.
• Take functional and process requirements from business teams and technical teams and translate the requirements into technical workflows, processes, user entry forms, work queues, and associated human interactions inside the workflow tool.
• Design, develop, perform unit, system, integration, and regression testing, and implement BAW solutions into production.
• Serve as a mentor to assist with the cross-training of existing staff with the best industry practices for developing BAW processes for consumption.
• Adhere to the corporate standards established by UMB Bank.
• Perform development tasks which will involve extraction and transfer of data, performing all associated transformations, validations, cleansing, and preparation of data for load into the applicable systems.
• Work on elements of large, complex installations.
• Develop and implement process improvements, act as an advocate for the business partners, and work closely with the other IT resources to perform space planning, monitoring, security, performance tuning, archiving, and upgrade support.
• Work closely with user and management to maintain and continually improve the operations, maintenance, and documentation of the systems.
• Advocate for change and assist in the alignment of team initiatives to MIS strategic goals and priorities.
• Develop long-term strategic roadmaps for the technology area in areas of expertise.

Requirements

• Bachelor’s Degree in Information Technology or related discipline and at least 5 years of experience in a technical role supporting and/or designing application technologies.
• Proven ability to design and implement end-to-end ServiceNow architectures that streamline operations, improve regulatory compliance, and enhance customer and employee experiences.
• Hands-on practical experience developing workflows within the Service Now platform that include but are not limited to:
  • Strong hands-on experience with Incident, Case, Problem, Change, and Request Management, tailored for regulated financial environments.
  • Advanced design and implementation of complex workflows, including approvals, escalations, SLAs, exception handling, and cross-platform integrations.
  • Expertise in Flow Designer, Workflow Editor, Business Rules, Script Includes, UI Policies, Client Scripts, and Integration Hub.
  • Architecting high-performance, reusable, and secure solutions, following ServiceNow best practices and platform governance standards.
  • Strong integration experience with core banking systems, CRM platforms, data platforms, and event-driven architectures (REST, SOAP, messaging).
• Ability to translate business and regulatory requirements into clean technical designs, scalable data models, and maintainable workflows.
• Bonus points for:
  • Practical experience as a highly skilled ServiceNow Developer / Architect with deep expertise in Financial Services Operations (FSO), delivering scalable, secure, and compliant solutions across Incident Management, Case Management, and complex workflow orchestration.
  • A deep understanding of FSO use cases, including onboarding, servicing, compliance tracking, audit readiness, and operational risk workflows.
  • Financial services or banking industry experience.

Qualifications

• Legal authority to work in the United States.

Skills

• Workflow development
• ServiceNow architecture
• Incident, Case, Problem, Change, and Request Management
• Complex workflow design
• Integration with core banking systems, CRM platforms, and data platforms
• Event-driven architectures (REST, SOAP)
• Financial services operations
• Regulatory compliance

Benefits

• Paid Time Off
• 401(k) matching program
• Annual incentive pay
• Paid holidays
• Comprehensive company-sponsored benefit plan including medical, dental, vision, and other insurance coverage
• Health savings, flexible spending, and dependent care accounts
• Adoption assistance
• Employee assistance program
• Fitness reimbursement
• Tuition reimbursement
• Associate wellbeing program
• Associate emergency fund
• Variety of associate banking benefits

Pay

Compensation ranges US Employees in California, Washington DC, New Jersey, and New York $83,810 - $131,550
US Employees in Colorado, Connecticut, Delaware, Illinois, Massachusetts, Maryland, Minnesota, Pennsylvania, Rhode Island, Texas, Washington, and Wisconsin $76,520 - $120,210
US Employees in all other states not listed above $69,230 - $109,120

Schedule

This role is hybrid (Mon through Thu on-site / Fri remote) for candidates in the Kansas City metropolitan area and open to qualified remote candidates outside of the Kansas City area. However, the remote location must be within the US.