Workflow Deployment- ServiceNow Adjunct Instructor

At the heart of our work is a simple belief: We are passionate about education and student success. We’re hiring to help bring that belief to life through thoughtful execution, partnership, and a strong commitment to the people we serve.

About the role

California Institute of Applied Technology (CIAT) is growing and seeking educators and professionals with a passion for mentoring others. CIAT prepares students for professional success by offering practical training in today’s most competitive technology fields to ensure students are job-ready. With flexible schedules and an online campus, we aim to empower the working student.

Responsibilities

• Teach synchronous online courses via Microsoft Teams on Monday and Tuesday every week.
• Plan and organize instruction to maximize virtual student learning and engagement.
• Modify instructional methods and strategies to meet diverse student needs.
• Employ appropriate teaching and learning strategies to communicate subject matter.
• Possess thorough and accurate knowledge of ServiceNow workflow deployment, including hands-on experience with ServiceNow administration, application development, and performance analytics.
• Collaborate with colleagues, attend meetings, and participate in academic initiatives for overall program improvement.
• Stay current in subject matter through professional development, involvement in professional organizations, and attending meetings, conferences, or workshops.
• Keep updated with advancements and best practices in adult education and instructional design.
• Design, update, and align course materials with college standards for adult learners.
• Develop hands-on labs, assessments, and other course materials, evaluating their effectiveness.
• Build and maintain course shells and templates, including syllabi, exams, discussions, assignments, and assessments.
• Select instructional materials that align with course objectives.
• Keep curriculum, syllabi, textbooks, and Canvas up to date.
• Review course material for accuracy and relevance, providing recommendations for improvements.
• Ensure compliance with accreditation standards for instructional quality and education.
• Maintain compliance with accreditation related to instructional and scheduled class hours requirements, and CIAT policies and procedures.
• Promote collaboration with other staff members and participate in the implementation of new projects and ideas.
• Adhere to CIAT’s business casual attire policy (neat, clean clothing without rips or holes; CIAT polo shirts can be accommodated).

Requirements

• Bachelor's degree (required). Preferred degree in Business Administration, Information Technology, Computer Science, Organizational Management, or related Technology and/or Business Administration fields. Official transcripts must be provided.
• Minimum of three years of professional experience working with ServiceNow or two years of ServiceNow administration experience and one year of IT Service Management experience.
• Preferred Industry Certifications: ServiceNow Certified Application Developer, ServiceNow Application Specialist, ServiceNow Systems Administrator, or ServiceNow Implementor.
• Prior experience in curriculum development and instructional design for college-level courses is preferred.
• Preferred experience in Canvas, Moodle, Cornerstone, Blackboard, Saba, Chamilo, or iSpring.
• Demonstrated expertise and knowledge in using the functions and features of the ServiceNow platform.
• Understanding of ServiceNow principles and best practices.
• Ability to work collaboratively with colleagues, academic departments, and administration to support student success and achieve institutional goals.
• Commitment to fostering an inclusive and supportive learning environment that respects the diversity of students' backgrounds, experiences, and perspectives.
• Knowledge of current trends, best practices, and didactic approaches in higher education.
• Demonstrated ability to deliver engaging and effective lesson plans that meet the diverse needs of students.
• Strong communication skills, both verbal and written, with the ability to effectively convey information and interact with students, colleagues, and others.
• Compliance with all college policies, procedures, and regulations, including those related to academic integrity, student conduct, and instructional delivery.
• Adhere to CIAT’s compliance requirements to ensure all Federal, State, accreditation, and institutional policies and procedures are met.
• Follow communication guidelines to ensure high levels of customer satisfaction and professionalism.
• Embody CIAT’s mission, vision, purpose, and values.

Schedule

• This is a variable-hour, part-time position.
• Live classes are scheduled twice a week (Monday and Tuesday) from 6:00 PM - 9:30 PM Pacific Time.
• Work from home (remote) while residing in California, New Mexico, Florida, or Massachusetts.
• Days and hours of work are usually Monday through Friday, but weekend and evening hours may be required.

Pay

$38 - $42 USD per hour.

Values

• Integrity, excellence, customer service, teamwork, and mutual respect.
• Passionate about education and student success.
• Value integrity and excellence in employees and students.
• Treat ourselves and students with dignity and respect.
• Believe in and encourage innovation to better help students succeed.
• Customer-centric focus with a commitment to achieving goals where our success equals student success.
• Accountable for actions and focused on improvements moving forward.
• Growth mindset with a sincere belief that every student can do better and achieve their goals.
• Every employee is expected to be an example of conduct and professionalism, acting as a role model to students and colleagues.
• Commit to an inclusive and supportive learning environment that respects the diversity of students' backgrounds, experiences, and perspectives.
• Foster lifelong learning and professional development.

Physical Demands

• Essential functions require sitting for extended periods of time.
• Ability to type, use a computer to search for and input information while speaking on the phone.
• Frequent use of computer, mouse, and telephone to conduct regular tasks.
• Compute simple to moderate mathematical calculations as part of the role.

Work Environment

• Remote position performed in a home office environment.
• Use of standard office equipment such as computers, phones, and virtual communication tools.
• Employees must ensure their home office is a safe and ergonomic working environment.
• Maintain data security and confidentiality in accordance with company policies.
• Use secure connections for all work-related activities.