Workflow Deployment- ServiceNow Adjunct Instructor

At the heart of our work is a simple belief: We are passionate about education and student success. We’re hiring to help bring that belief to life through thoughtful execution, partnership, and a strong commitment to the people we serve.

About the role

California Institute of Applied Technology (CIAT) is growing and seeking educators and professionals with a passion for mentoring others. CIAT prepares students for professional success by offering practical training in today’s most competitive technology fields to ensure students are job-ready. With flexible schedules and an online campus, we aim to empower the working student.

Schedule

This position is designed to work well even if you already have a daytime job. Live classes are scheduled twice a week (Monday and Tuesday) from 6:00 PM - 9:30 PM Pacific Time. Days and hours of work are usually Monday through Friday, but weekend and evening hours may be required.

Location

Remote work must be performed while residing in California, New Mexico, Florida, or Massachusetts. CIAT has physical locations in San Diego, CA, and Albuquerque, NM.

Responsibilities

• Teach synchronous online courses via Microsoft Teams on Monday and Tuesday every week.
• Plan and organize instruction to maximize virtual student learning and engagement.
• Modify instructional methods and strategies to meet diverse student needs.
• Employ appropriate teaching and learning strategies to communicate subject matter.
• Possess thorough and accurate knowledge of ServiceNow workflow deployment, including hands-on experience with ServiceNow administration, application development, and performance analytics.
• Collaborate with colleagues, attend meetings, and participate in academic initiatives for overall program improvement.
• Stay current in subject matter through professional development, involvement in professional organizations, and attending meetings, conferences, or workshops.
• Keep updated with advancements and best practices in adult education and instructional design.
• Design, update, and align course materials with college standards for adult learners.
• Develop hands-on labs, assessments, and other course materials, evaluating their effectiveness.
• Build and maintain course shells and templates, including syllabi, exams, discussions, assignments, and assessments.
• Select instructional materials that align with course objectives.
• Maintain up-to-date curriculum, syllabi, textbooks, and Canvas content.
• Review course material for accuracy and relevance, providing recommendations for improvements.
• Ensure compliance with accreditation standards for instructional quality and education.
• Maintain compliance with accreditation related to instructional quality, scheduled class hours, and CIAT policies and procedures.
• Promote collaboration with other staff members and participate in the implementation of new projects and ideas.
• Adhere to CIAT’s business casual attire policy.
• Demonstrate commitment to fostering an inclusive and supportive learning environment.
• Follow communication guidelines to ensure high levels of customer satisfaction and professionalism.
• Embody CIAT’s mission, vision, purpose, and values.

Requirements

• Bachelor's degree (required). Preferred degree in Business Administration, Information Technology, Computer Science, Organizational Management, or related Technology and/or Business Administration fields. Official transcripts must be provided.
• Minimum of three years of professional experience working with ServiceNow or two years of ServiceNow administration experience and one year of IT Service Management experience.
• Preferred industry certifications, including but not limited to ServiceNow Certified Application Developer, ServiceNow Application Specialist, ServiceNow Systems Administrator, or ServiceNow Implementor.
• Prior experience in curriculum development and instructional design for college-level courses is preferred.
• Preferred experience with Learning Management Systems such as Canvas, Moodle, Cornerstone, Blackboard, Saba, Chamilo, or iSpring.
• Demonstrated expertise and knowledge in using the functions and features of the ServiceNow platform.
• Understanding of ServiceNow principles and best practices.
• Ability to work collaboratively with colleagues, academic departments, and administration.
• Knowledge of current trends, best practices, and didactic approaches in higher education.
• Strong communication skills, both verbal and written.
• Commitment to compliance with all college policies, procedures, and regulations.

Skills

• Ability to deliver engaging and effective lesson plans that meet the diverse needs of students.
• Demonstrated ability to modify instructional methods to support diverse learners.
• Proficiency in using virtual communication tools and Learning Management Systems.

Values

• Passion for education and student success.
• Integrity and excellence in employees and students.
• Treating ourselves and students with dignity and respect.
• Encouragement of innovation to better help students succeed.
• Customer-centric focus, where success equals student success.
• Accountability for actions and focus on improvements.
• Growth mindset with a belief that every student can achieve their goals.
• Commitment to being a role model of conduct and professionalism.
• Commitment to an inclusive and supportive learning environment.
• Fostering lifelong learning and professional development.

Physical Demands

• Essential functions require sitting for extended periods of time.
• Ability to type, use a computer, and input information while speaking on the phone.
• Frequent use of computer, mouse, and telephone to conduct regular tasks.
• Ability to perform simple to complex mathematical calculations.

Work Environment

This is a remote position. Employees must maintain a home office environment that is safe and ergonomic. The company expects secure connections for all work-related activities and adherence to data security and confidentiality policies.

Pay

Pay Range: $38 - $42 USD per hour.