Workflow Coordinator - Radiology Administration

Location: 71 Haynes Street (10627). Work where every moment matters at Connecticut’s most comprehensive healthcare network. The Greater Manchester Region includes Manchester Memorial Hospital (249-bed community hospital), Rockville General (a campus of Manchester Memorial Hospital, 102-bed facility), a large multispecialty provider group, and visiting nurse services, serving a region of 300,000 people in 19 towns.

About the role

Under the direction of the Manager, provides safe and appropriate basic patient care to assist in the delivery of care to patients, supporting a safe and positive patient experience. This role supports daily imaging operations across both inpatient and outpatient settings to improve staff productivity, optimize room utilization, and ensure efficient patient flow.

Responsibilities

• Help ensure adequate staffing resources to support patient volume and departmental needs within established budgetary guidelines.
• Assist patients and Diagnostic Imaging staff during procedures by helping to position patients, helping patients dress/undress, and answering routine patient questions.
• Observe patients and report changes in patient condition to appropriate department staff.
• Facilitate efficient patient flow through daily collaboration with MDs, clinical team, and transporters.
• Assist technologists in the day-to-day operations of the department by maintaining supply levels in rooms and operating and monitoring equipment to reduce downtime.
• Provide reception duties for the Medical Imaging department and its support staff.
• Maintain annual health stream compliance.
• Participate in the department quality, safety, and compliance initiatives.
• Participate in and/or lead daily huddles to review staffing levels, anticipated volumes, OR cases, and operational priorities.
• Serve as a central point of contact for real-time workflow adjustments throughout the day.
• Identify workflow bottlenecks across inpatient, outpatient, and OR environments and recommend process improvements.
• Collaborate with leadership to support quality, safety, patient experience, and operational efficiency initiatives.
• Coordinate patient transport and procedural readiness to minimize delays across care settings.
• Track and report daily imaging volumes, throughput, room utilization, and workflow metrics.
• Assist Radiologists, surgeons, anesthesiology teams, and ordering providers by facilitating communication and prioritization of studies.
• Support intraoperative imaging workflows, including coordination of equipment availability and case sequencing.
• Assist radiation safety officer as the dosimetry subaccount coordinator to ensure radiation safety compliance and conduct orientations in accordance with the HHC radiation safety program.
• Perform other related duties as required.

Requirements

• Associate degree.
• 3-5 years of healthcare experience.
• Excellent interpersonal and communication skills.
• Strong ability to multi-task in a high-volume work environment.
• Proficiency in Microsoft Office applications.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with scheduling systems; EPIC preferred.

Benefits

Hartford HealthCare offers a competitive benefits program designed to ensure work/life balance.