Workers’ Compensation Specialist (FLMA/PFL Experience)

About the Role

Under the direction of the Sr. Director of Leave Management, the Workers’ Compensation Specialist will utilize knowledge of Workers’ Compensation to independently investigate, evaluate, and resolve assigned claims of a more complex nature in order to achieve appropriate outcomes. This position manages and resolves Workers’ Compensation claims in a timely manner in accordance with legal statutes, policy provisions, and organizational guidelines. The Specialist will manage a caseload of claims from inception to closing or settlement.

Responsibilities

• Serves as the subject matter expert for leaves, accommodations, and workers’ compensation claims.
• Acts as the primary point of contact for each injured employee for the duration of their workers’ compensation claim; acts as liaison between injured employee and workers’ compensation adjuster; and follows up with injured employee as needed to ensure claim is progressing properly.
• Investigates claims to determine an injured worker’s entitlement to Workers’ Compensation benefits; administers indemnity and medical benefits for valid Workers’ Compensation claims.
• Responsible for receiving, organizing, and analyzing all files and documents related to the injured worker and the injury in order to make an effective and accurate determination concerning the claim.
• Performs interview with the injured employee to obtain a detailed description of how the injury occurred.
• Performs interview with the employee’s supervisor to verify the description of the incident and what could have been done to prevent the incident.
• Conducts investigations of alleged fraudulent activity of all leave cases and workers' compensation.
• Contacts the employee immediately following the initial medical treatment for diagnosis, prognosis, and expected period of disability, if any.
• Analyzes and processes workers’ compensation claims by investigating and gathering information to determine compensability and exposure. Reviews and maintains personal diary on claims.
• Maintains weekly telephone contact with the employee while off work and treating.
• Investigates, evaluates, and strategizes on resolution of non-litigated matters.
• Compiles and reviews claim data; identifies risk exposures through evaluation of loss statistics and trends.
• Keeps Manager informed verbally and in writing of activities and problems within assigned area of responsibility; refers matters beyond limits of authority and expertise to Manager for direction.
• Reports claims to the excess carrier when applicable.
• Coordinates return to work (RTW) and sets target dates.
• Documents files in the Leave Management systems.
• Effective and timely coordination of communication with supervisors/managers, claimants, and other appropriate parties throughout the claim process.
• Performs other duties as assigned or required.

Requirements

• 2 years of progressively responsible administrative experience, required.
• Experience in a worker’s compensation, legal, insurance, medical, or related field, preferred.
• Associates Degree, required.
• Bachelor’s Degree, preferred.

Skills

• Proficiency in Microsoft Office applications and familiarity with necessary tools such as spreadsheets.
• Strong organizational skills and demonstrated ability to prioritize work.
• Good investigation skills and submits reports on claims within a given time frame.
• Analytical thinking and particular attention to detail which enables strategic handling of investigations and tactical tackling of issues.
• Adequate knowledge of relevant regulations and policies and procedures.
• Excellent written and interpersonal skills, including the ability to liaise effectively with workers, managers, and medical providers.
• Excellent time management skills and the ability to prioritize in a dynamic and results-oriented environment.
• Proven ability to work within a multidisciplinary team environment.

Pay

Annual Salary Range: $74,833 - $94,085