Workers' Compensation Specialist

About the role

The Workers’ Compensation Specialist manages claims from intake to resolution, serving as a resource and liaison for employees, ensuring compliance with regulations, analyzing data and metrics, fostering safety awareness, and coordinating with insurance carriers and medical providers.

Responsibilities

• Oversee the entire lifecycle of workers’ compensation claims, from initial reporting, resolution, and settlement.
• Serve as a primary point of contact for employees, providing information on WC benefits, assisting with claims forms, and acting as a resource for managers regarding procedures and policies.
• Maintain effective communication with injured employees, medical providers, insurance carriers, and other relevant parties to facilitate information exchange and expedite claim processing.
• Track, compile, and analyze data on claims frequency, severity, and costs to identify trends.
• Ensure claims handling procedures and documentation adhere to all applicable federal, state, and local workers' compensation laws and company policies.
• Assist in accident investigations, provide training on incident reporting procedures, and contribute to efforts to reduce workplace injuries and improve safety awareness.
• Manage relationships with insurance carriers, brokers, and other service providers to ensure effective program administration.
• Implement and maintain systems for tracking and managing claims data.

Requirements

• Bachelor's degree or a combination of education, training, and experience.
• 2-4 years of work experience in Workers’ Compensation or Safety.
• Excellent verbal and written communication skills.
• Strong organizational, time-management, and documentation skills.
• Proficiency using Microsoft Office Suite, HRIS systems, and claim management software.
• Must be legally authorized to work in the country of employment without sponsorship for employment visa status (e.g., H1B status).

Preferred Qualifications

• Multi-state experience.
• Experience managing claims in Canada.
• Strong knowledge of EHS KPIs.

Key Competencies

• Adapting to and managing change.
• Communicating and building relationships.
• Business acumen and cross-functional knowledge.
• Achieving results.
• Decision-making and problem-solving.

Travel Requirements

Occasional overnight travel is required (1-10%).

Overtime/Additional Hours Requirements

Additional and non-standard hours may be required (exempt).

Physical Requirements

Normal office environment.

Benefits

• Industry-leading compensation package.
• Competitive medical, dental, and vision benefits after 60 days.
• Retirement savings plan with company match.
• Paid parental leave and generous paid time off programs.
• On-campus fitness programs and meal delivery services.
• Comprehensive health, wellbeing, financial wellness, and childcare benefits.
• Opportunities for growth and advancement.
• Employee assistance program with 24/7 legal, financial, and counseling support.
• Employee discount marketplace with thousands of savings options.
• Flexible gym membership.
• Employee resource groups, including VetConnect and the Women’s Committee.

About Erie Home

At Erie Home, we are powered by people on a single mission to make homeownership easy. We’ve crafted a team of the very best to ensure we make a difference by winning every day. In addition to serving our customers, Erie Home strives to build a welcoming and inclusive workplace. We are proud to be a certified Great Place to Work® as well as a multi-year recipient of Top Workplaces recognition.

From competitive medical benefits to people-focused committees like the Women’s Committee, Diversity & Inclusion Committee, and VetConnect, we are dedicated to making Erie Home a workplace where you can win every day.

• We Win – Being driven every day to win is who we are.
• People Powered – Recognized as a top Ohio and U.S. workplace by Great Place to Work®, Energage, and more.
• Family Feel with Enterprise-Level Resources – You are important to us, and we’ve built a culture you’ll love.
• Support – Inclusion, sustainability, and reliability surround everything we do.
• Personal Growth – Dedicated to providing resources and encouragement for employee growth.
• Mobility – Locations throughout the U.S. and Canada, with continued expansion.

Erie Home is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer.