Workers Compensation Specialist

About the role

They say you are the company you keep - and at Cracker Barrel, we take that seriously. At the Store Support Center, we’re in the business of serving those who serve our guests. Whether you’re designing solutions, telling our story, or setting our teams up for success, your work makes a difference every single day. Here, the work means more because we take pride in doing it together. So, join our team and find your place, because here...we’re all in good company.

Responsibilities

• Investigate and evaluate critical facts such as physician reports, job restrictions, job descriptions, state law, and legal opinions to make return to work decisions for accommodating injured employees with temporary physical limitations.
• Review settlement recommendations from our third-party administrator, collaborate with adjusters and defense attorneys, and provide settlement authority up to pre-approved amounts.
• Review open workers compensation claims and provide direction to our third-party administrator employees to ensure fair and efficient claim resolution.
• Guide our injured employees through the claim process when questions arise.
• Approve the use of vendors including defense attorneys, nurse case managers, surveillance companies, and ancillary medical services.
• Complete required OSHA and other state workers compensation requirements.

Requirements

• Bachelor's degree and 1 - 2 years of experience in risk management, insurance claims, or similar customer service position; or equivalent combination of education and experience.

Skills

• Excellent oral and written communication skills.
• Customer service skills.
• Ability to identify and seek needed information/research skills.
• Ability to understand and follow directions.
• Time management skills.
• Interpersonal skills.

Benefits

• Good Work Deserves Good Pay
  • Competitive Annual Salary
  • Annual Bonus Opportunities
• Support That Goes Beyond the Clock
  • Medical, Rx, Dental and Vision Benefits on Day 1
  • Life Insurance and Disability Coverage
  • Paid Vacation/Employee Assistance Program
• Grow and Thrive Your Way
  • Business Resource Groups
  • Tuition Reimbursement
  • Professional Development
• Culture of Belonging
  • Support that starts on day one
  • Onboarding, training, and development to help you thrive
  • Recognition programs and employee events that bring us together