Workers Compensation Quality Performance Lead

At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here.

About the role

Ideal candidates will have Lead or Supervisory experience in Workers' Compensation, jurisdictional knowledge and expertise in any location. This is a 100% remote position.

Responsibilities

• Dedicate efforts to offering exclusive customer care services tailored to the needs of our client base, specializing in worker's compensation claims.
• Engineer customized client audits, monitor performance metrics, provide technical training, and assist branches in meeting client expectations.
• Develop processes and procedures to ensure compliance with client, broker, and carrier expectations.
• Oversee resources and direct reports, including development of trend analysis, producing/delivering training, and conducting both internal and external audits.
• Prepare executive reports, monthly oversight reports, and review/develop processes of branch handling to improve claim outcomes.

Requirements

• High School Diploma (Bachelor's Degree desired).
• Minimum of 7 years related Worker's Compensation claims experience, with both medical and indemnity experience.
• Previous auditing experience.
• Captive experience is preferred.
• Strong process management and direct leadership skills.
• Ability to professionally interact with all levels of claims management.
• Knowledge of accepted industry standards and practices.
• Computer experience with related claims and business software.

Benefits

• Medical, dental, and vision plans starting from day one.
• Life and accident insurance.
• 401(K) and Roth options.
• Tax-advantaged accounts (HSA, FSA).
• Educational expense reimbursement.
• Paid parental leave.
• Digital mental health services (Talkspace).
• Flexible work hours (availability varies by office and job function).
• Training programs.
• Gallagher Thrive program – elevating your health through challenges, workshops, and digital fitness programs for overall wellbeing.
• Charitable matching gift program.

The benefits summary applies to full-time positions. If you are not applying for a full-time position, details about benefits will be provided during the selection process.

Pay

The base salary range represents the anticipated low end and high end for this position. Actual compensation will be influenced by factors including previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours.