Workers' Compensation Examiner Spanish Language, WCB Item #8167
About the role
Under the direct supervision of the Senior WC Examiner, within the Office of Operations/Claims Operations/Claims and Hearing Support DS unit, the Workers’ Compensation Examiner Spanish Language will function as a direct supervisor for call center and service center staff and be responsible for the following tasks:
Responsibilities
- Provide administrative tasks in the service center
- Provide coverage on the call center
- Greet customers at the window and determine the purpose of their visit
- Respond to customer inquiries received via telephone, electronically or in-person
- Authenticate customers per WC Law 110A
- Assist customers with accessing electronic case file
- Assist customers with signing in for in-person hearings
- Sign claimants/witnesses into virtual hearings
- Process assigned work in Claims Information System (CIS)
- Operate/maintain the Board’s video equipment as needed
- Notify supervisor of any equipment maintenance needs
- Ensure current documentation is displayed and/or available in the service center
- Order supplies for the service center
- Train, monitor, and supervise the Assistant WC Examiners
- Inform supervisor/manager of potential need for service center or phone coverage
- Some travel may be required to provide coverage in the service centers (10%)
Requirements
This title is part of the New York Hiring for Emergency Limited Placement Statewide Program (NY HELPS). For the duration of the NY HELPS Program, this title may be filled via a non-competitive appointment, which means no examination is required but all candidates must meet the minimum qualifications of the title for which they apply. At this time, agencies may recruit and hire employees by making permanent non-competitive appointments and the official probationary period will begin. At a future date (within one year of permanent appointment), it is expected employees hired under NY HELPS will have their non-competitive employment status converted to competitive status, without having