Workers' Compensation Claims Coordinator

About the role

As a Workers' Compensation Claims Coordinator, you will own the initial phase of every claim, from incident intake to documentation and stakeholder communication. This role requires a balance of precision and empathy, ensuring accurate and efficient processing of claims while maintaining client and claimant trust.

Responsibilities

• Intake and process all workplace incidents and workers' compensation claims accurately and efficiently within the claims management system
• Initiate, prepare, and distribute required forms and compliance documents, including WC-14s, Authorizations for Use, IME scheduling, and subpoena responses
• Manage the ServiceFirst queue daily, triaging inquiries, resolving issues at the first point of contact, and escalating appropriately
• Coordinate timely vendor and attorney payments, document follow-up, and disbursement tracking to ensure zero missed obligations
• Deliver proactive, consistent updates to clients and claimants throughout the claim lifecycle, building trust through transparency and responsiveness
• Maintain documentation integrity across all claim files to meet compliance standards and support internal reporting

Requirements

• You are service-oriented, organized, and thrive in fast-paced environments where accuracy matters
• You can juggle multiple deadlines while remaining calm and professional with claimants and clients alike
• You have experience handling high-volume client communication in claims, insurance, or legal environments
• You are familiar with compliance-heavy workflows such as medical records, subpoenas, incident forms, and vendor invoices
• You are skilled in navigating claims systems, intake tools, and internal case queues to manage and track tasks
• You have strong written and verbal communication skills, especially under pressure
• You have proven ability to manage multiple priorities, stay organized, and meet service-level expectations
• You are comfortable working cross-functionally with external parties (e.g., clients, doctors, attorneys, vendors) and internal teams

Qualifications

• You have experience in a claims, insurance, or legally adjacent environment
• You have a proven ability to stay organized under pressure while treating people well

Skills

• Strong organizational and attention to detail skills
• Ability to prioritize and manage multiple tasks simultaneously
• Excellent written and verbal communication skills
• Familiarity with claims management systems and intake tools
• Experience with compliance-heavy workflows
• Ability to maintain confidentiality and adhere to regulatory standards

Benefits

• Flexible hybrid work schedule based out of Hawaii Kai, Oahu
• Competitive compensation range of $51,000.00 - $70,000.00 per year, depending on experience and qualifications
• Healthcare coverage
• 401(k) matching
• Paid parental leave
• Student loan assistance
• Employee assistance programs
• Paid time off

Pay

$51,000.00 - $70,000.00 per year, depending on experience and qualifications

Schedule

Hybrid work schedule based out of Hawaii Kai, Oahu: In office: Tuesday – Thursday | Remote: Monday & Friday