Workers' Compensation Claim Representative/Senior Claim Representative

We need to output HTML fragment with sections: About the role? The posting includes introductory paragraph: "We’re determined to make a difference..." That's about the role/company. Use

About the role

then

with that prose. Responsibilities: list of bullet points after "Responsibilities". Use

• each. Qualifications: there are two tiers with details. Should we split into sections? Could have

  Qualifications

  then

  describing both tiers? Might be better to have sub-sections? But rule: prefer few substantive sections over many thin ones. Could combine qualifications into one section with paragraphs for each tier. Use

  for prose, maybe bullet lists for each tier's requirements. Pay: The posting includes salary ranges: Claim Representative: $56,391 - $84,587; Sr. Claim Representative: $62,400 - $93,600; also later: "The annualized base pay range for this role is: $56,391 - $93,600". So we have pay info. Should create

  Pay

  with

  containing that info. Schedule: The posting includes "Hours: Monday - Friday, core business hours". Also "Work Arrangement: This position is 100% remote and open only to candidates who reside in the state of Maryland". Also "Start Date: January 2027". Also "Training: 5 weeks". These could go under Schedule? Actually schedule section is for hours, maybe also work arrangement. The rule: include a section ONLY when posting has real, specific content for it. We have schedule info: Hours Monday-Friday core business hours. Also work arrangement remote, start date, training. Could put under

  Schedule

  with

  containing those details. Benefits: Not mentioned besides "Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition." That's benefits. So we can include Benefits section. We must not include boilerplate like EEO etc. Remove that. We must not repeat job title as heading. Already not. We must not put Job ID/requisition numbers as headings. We must preserve all substantive information. Let's extract content: Intro paragraph: "We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future. This position can be filled as a Claim Representative or Sr. Claim Representative based on experience. The Workers’ Compensation Claim / Sr. Claim Representative is accountable for planning, recommending, and executing the investigation of workers’ compensation claims. Our dynamic team of claim professionals provide superb customer service with the valuation, disposition and settlement of worker compensation claims while consistently adhering to our corporate claim settlement policies. Additionally, the representatives will work within established procedures in adherence to statutory, regulatory and ethical requirements." That's the About the role. Responsibilities bullet list: - Effectively manage workers’ compensation claims requiring timely investigations and financial accuracy - Provide benefit oversight, appropriate file disposition and adherence to statutory guidelines for all claims - Leverage a network of professional resources that may include: doctors, nurses, attorney and regulators to facilitate our mission of restoring the lives of our claimants - Provide exceptional customer service by establishing and maintaining productive business relationships with customers - Utilize critical thinking skills to gather and analyze data information to inform critical claim decisions - Provide accurate mathematical calculations of disability benefit rates and claim financial exposures - Leverage contemporary technology to achieve accurate and efficient claim outcomes - Consistently demonstrate professional diplomacy during all interactions with customers - Contribute to a courageous culture that promotes collaboration to maximize operational performance and employee engagement - Embrace a culture of continuous improvement Qualifications: Two tiers. Claim Representative (Tier 9): - $56,391 - $84,587 (but that's pay, maybe include in Pay section) - Prior workers’ compensation insurance claim handling is preferred - HS Diploma required, bachelor’s degree is preferred - Demonstrated passion for delivering a superb customer experience - Excellent organizational skills, especially regarding prioritizing work activities - Strong computer proficiency in the MS Office Suite (Word, Excel, Outlook & PowerPoint) - Superb time management and organizational skills - Ability to meet productivity targets in a fast-paced, team-oriented environment - Excellent communication skills and negotiation skills - Ability to adapt and flourish using industry-changing workflows - Excellent written and verbal communication skills - Demonstrates active listening to attentively meet the needs of our customers and exhibit empathy during difficult situations - Demonstrated desire to promote an inclusive culture of continuous learning that is built on teamwork, collaboration, transparency, and accountability to one another - Ability to self-manage competing priorities while delivering accurate work within key timelines Sr. Claim Representative (Tier 8): - $62,400 - $93,600 - Minimum of 2+ years of experience in workers' compensation claim handling required - Certification exams and adjusting licenses as required by state - Outstanding interpersonal skills - Strong focus delivering outstanding customer service - Demonstrated strong written and verbal communication skills - Demonstrated consistent high level of performance and achievement over career span - Excellent time management skills with the ability to manage competing priorities - HS Diploma required, Bachelor’s Degree is preferred We could combine qualifications into one section with paragraphs for each tier. Pay: The posting includes ranges and also statement: "The annualized base pay range for this role is: $56,391 - $93,600". Also note about bonuses etc. So Pay section:

  Claim Representative: $56,391 - $84,587; Sr. Claim Representative: $62,400 - $93,600. The annualized base pay range for this role is $56,391 - $93,600. Actual base pay may vary based on performance, proficiency, and demonstration of competencies. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition.

  Schedule: Includes Work Arrangement: 100% remote, open only to candidates residing in Maryland. Start Date: January 2027. Hours: Monday - Friday, core business hours. Training: 5 weeks. Thus Schedule section:

  Work arrangement: 100% remote, open only to candidates residing in the state of Maryland. Start date: January 2027. Hours: Monday‑Friday, core business hours. Training: 5 weeks.

  Benefits: "Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition." Already mentioned in Pay but could be Benefits. However we already used that in Pay. Could still have Benefits section:

  Benefits include short‑term or annual bonuses, long‑term incentives, and on‑the‑spot recognition.

  But we must not duplicate content. The rule: Preserve ALL substantive information; do NOT invent or summarize away detail. If we put benefits in Pay, we still preserve. But we could also separate. However we should avoid duplication. Let's keep benefits in Pay section and not create separate Benefits unless there is distinct info. The posting mentions "Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition." That's benefits. So we could have Benefits section with that sentence. Pay section would then just have salary ranges. That seems better: separate Pay and Benefits. Thus Pay: salary ranges. Benefits: short-term/annual bonuses, long-term incentives, on-the-spot recognition. Now ensure we don't include boilerplate like EEO etc. Now produce HTML:

  About the role

  We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future. This position can be filled as a Claim Representative or Sr. Claim Representative based on experience. The Workers’ Compensation Claim / Sr. Claim Representative is accountable for planning, recommending, and executing the investigation of workers’ compensation claims. Our dynamic team of claim professionals provide superb customer service with the valuation, disposition and settlement of worker compensation claims while consistently adhering to our corporate claim settlement policies. Additionally, the representatives will work within established procedures in adherence to statutory, regulatory and ethical requirements.

  Responsibilities

  • Effectively manage workers’ compensation claims requiring timely investigations and financial accuracy
  • Provide benefit oversight, appropriate file disposition and adherence to statutory guidelines for all claims
  • Leverage a network of professional resources that may include: doctors, nurses, attorney and regulators to facilitate our mission of restoring the lives of our claimants
  • Provide exceptional customer service by establishing and maintaining productive business relationships with customers
  • Utilize critical thinking skills to gather and analyze data information to inform critical claim decisions
  • Provide accurate mathematical calculations of disability benefit rates and claim financial exposures
  • Leverage contemporary technology to achieve accurate and efficient claim outcomes
  • Consistently demonstrate professional diplomacy during all interactions with customers
  • Contribute to a courageous culture that promotes collaboration to maximize operational performance and employee engagement
  • Embrace a culture of continuous improvement

  Qualifications

  Claim Representative (Tier 9): Prior workers’ compensation insurance claim handling is preferred; HS Diploma required, bachelor’s degree preferred; demonstrated passion for delivering a superb customer experience; excellent organizational skills, especially regarding prioritizing work activities; strong computer proficiency in MS Office Suite (Word, Excel, Outlook & PowerPoint); superb time management and organizational skills; ability to meet productivity targets in a fast‑paced, team‑oriented environment; excellent communication and negotiation skills; ability to adapt and flourish using industry‑changing workflows; excellent written and verbal communication skills; demonstrates active listening to attentively meet customers’ needs and exhibit empathy during difficult situations; demonstrated desire to promote an inclusive culture of continuous learning built on teamwork, collaboration, transparency, and accountability; ability to self‑manage competing priorities while delivering accurate work within key timelines.

  Sr. Claim Representative (Tier 8): Minimum of 2+ years of experience in workers' compensation claim handling required; certification exams and adjusting licenses as required by state; outstanding interpersonal skills; strong focus delivering outstanding customer service; demonstrated strong written and verbal communication skills; demonstrated consistent high level of performance and achievement over career span; excellent time management skills with ability to manage competing priorities; HS Diploma required, bachelor’s degree preferred.

  Pay

  Claim Representative: $56,391 – $84,587; Sr. Claim Representative: $62,400 – $93,600. The annualized base pay range for this role is $56,391 – $93,600.

  Benefits

  Other rewards may include short‑term or annual bonuses, long‑term incentives, and on‑the‑spot recognition.

  Schedule

  Work arrangement: 100% remote, open only to candidates residing in the state of Maryland. Start date: January 2027. Hours: Monday‑Friday, core business hours. Training: 5 weeks.

  Check for any missing info: The posting also mentions "The posted salary range reflects our ability to hire at different position titles and levels depending on background and experience." Could include in Pay section. Add that sentence. Also "The base pay is just one component of The Hartford’s total compensation package for employees." Already covered in Benefits