Worker's Compensation Program Manager

About the role

The Workers' Compensation Program Manager oversees the day-to-day administration and performance of Accelevation's workers' compensation program, focusing on Ohio Bureau of Workers' Compensation (BWC) claims while supporting claims across additional states. Key responsibilities include serving as the primary point of coordination, managing claim activities, coordinating return-to-work programs, and providing insights to operational leadership.

Responsibilities

• Serve as the primary administrator for workers' compensation claims in Ohio and other states where Accelevation operates
• Maintain regular communication with injured employees, management, HR, Safety, medical providers, carriers, TPAs, and legal partners
• Manage claim activity including treatment status, work restrictions, benefits, wage information, documentation, deadlines, and required follow-up actions
• Coordinate return-to-work and transitional-duty programs, including restriction reviews, suitable-duty identification, formal offers, and employee communication
• Maintain complete, accurate, confidential, and compliant claim files
• Lead regular reviews of open and legacy claims and establish clear action plans for resolution
• Review reserves, payments, and total incurred costs to ensure alignment with claim strategy and status
• Evaluate settlement opportunities, claim closure strategies, reimbursement potential, and subrogation opportunities
• Support administration of auto liability, general liability, property, and other insurance-related claims as assigned
• Partner with claims professionals and legal teams to support effective claim outcomes
• Maintain dashboards and reporting for claim inventory, aging, reserves, return-to-work status, reporting compliance, and claim costs
• Analyze claim data and trends to identify opportunities for cost control and improved outcomes
• Provide concise and actionable updates to leadership regarding claim performance, financial exposure, and recommended actions
• Support insurance renewals and broker reviews through validation of loss runs, claim summaries, exposure data, and related reporting
• Collaborate closely with Operations, Safety, HR, Payroll, Finance, Legal, carriers, brokers, TPAs, and medical providers
• Escalate high-exposure, litigated, delayed, or contested claims with clear recommendations and action plans
• Develop procedures, training materials, and tools that improve claim visibility, accountability, consistency, and follow-through
• Share claim trend data with Safety and Operations teams to support incident-prevention and corrective-action initiatives
• Support continuous improvement of claim management processes and program effectiveness

Qualifications

• Direct experience managing Ohio Bureau of Workers’ Compensation (BWC) claims required
• Multi-state workers' compensation experience preferred
• Manufacturing, industrial, construction, field services, or similar experience strongly preferred
• Associate's or Bachelor's degree in Business Administration, Insurance, Human Resources, Nursing, Risk Management, or a related field preferred
• Relevant workers' compensation, insurance, or claims management certifications are a plus
• Comprehensive understanding of the workers' compensation claim lifecycle, including intake, compensability, medical management, indemnity, litigation, settlement, and closure
• Understanding of reserves, incurred costs, loss development, and cost containment practices
• Working knowledge of OSHA recordkeeping requirements and key performance indicators such as TRIR, DART, and EMR
• Strong Microsoft Excel and reporting skills
• Experience with claims management systems, HRIS platforms, and document management systems preferred
• Experience supporting wrap-up programs (CCIP/OCIP) preferred
• Excellent organizational, analytical, communication, and problem-solving abilities
• Ability to independently manage multiple priorities in a fast-paced environment
• High level of professionalism, discretion, confidentiality, and business judgment