WORKDAY TECHNICAL ANALYST II

Responsibilities

• Serve as the escalation point for unresolved technical issues from the Service Center.
• Troubleshoot and resolve complex Workday issues, including those involving business processes, tenant settings, calculated fields, reporting, and advanced tools such as Studio, and BIRT.
• Review and assess the impact of configuration change requests from business units, particularly those that affect multiple functional areas or fall outside of safe zones.
• Maintain documentation of complex issues, resolutions, and configuration decisions.
• Migrate configuration resolutions from lower development tenants to Production.
• Ensure compliance with internal change management and governance processes.
• Collaborate with the Integrations team to resolve cross-functional issues and ensure seamless data flow between Workday and external systems.
• Support business leads during the testing and validation of Workday updates, patches, configuration changes, and new technology.

Qualifications

• Bachelor’s Degree – Information systems, Computer Science, Business, or a related field
• 3+ years of experience supporting and configuring enterprise systems such as Lawson, PeopleSoft or Workday, with expertise in multiple modules such as HCM, Payroll, Finance, and Supply Chain.
• Experience with troubleshooting integrations and cross-functional configurations.
• Excellent analytical and problem-solving skills.
• Experience developing reports and dashboards.
• Workday certification in Platform Administration or HCM, Finance, or Supply Chain is required within 9 months of hire.

Benefits

This role offers long-term career growth, benefits, and the opportunity to contribute to the ongoing evolution of the organization’s Workday ecosystem.