Workday System Analyst

With over 18 years of experience, Hays Electrical Services is a nationally recognized electrical contractor delivering high-quality, safe, and reliable electrical solutions across commercial, industrial, and specialty markets. Licensed in multiple states and trusted by leading general contractors, Hays is built on a foundation of safety, excellence, drive, communication, and client focus. Our mission is simple: to make ourselves indispensable to our customers. We achieve this by investing in our people, continuously improving our processes, and delivering results that set the standard in the electrical contracting industry. Position Summary Hays Electrical Services is seeking a Workday System Analyst to support both the implementation and ongoing optimization of our Workday HCM platform. Reporting to the Workday System Administrator, this role starts by supporting the active implementation — assisting with testing, data validation, documentation, and end-user readiness — and then transitions into the continuous improvement phase that follows go-live: identifying process gaps, resolving day-to-day system issues, building and refining reports, supporting release testing, and helping HR, Payroll, and business stakeholders get more value out of the system over time. This is a strong fit for someone who wants to build deep Workday functional expertise across a full system lifecycle, working closely with a senior administrator on a platform that will evolve well beyond its initial launch. Key Responsibilities Assist the Workday System Administrator and implementation partner with configuration tasks under direction, including entering business process steps, condition rules, and organizational dataSupport data conversion activities: reviewing legacy data extracts, assisting with data mapping, and helping reconcile converted data against source systemsBuild and execute test scripts for unit testing, system integration testing (SIT), and useracceptance testing (UAT); log defects and track them through resolutionHelp prepare and validate parallel payroll and benefits testing materialsSupport cutover and go-live readiness activities, including checklist tracking and coordinationacross HR, Payroll, and ITHelp develop end-user training materials, job aids, and FAQs ahead of go-live, and assist indelivering training sessionsProvide hyper care support immediately following go-live, triaging incoming issues and routing orresolving them as appropriatePartner with the Workday System Administrator and HR/business stakeholders to identifyopportunities to streamline business processes, reduce manual workarounds, and improve dataaccuracyAnalyze existing business process configurations (approval chains, condition rules, notifications)and recommend refinements to reduce cycle time and errorsDocument current-state processes and pain points; translate stakeholder requests into clear,actionable configuration or reporting requirementsAssist in evaluating new Workday functionality (newly released features, additional modules) forpotential adoption, including basic cost/benefit and impact analysisMaintain a backlog of enhancement requests, prioritize with the System Administrator, and trackprogress through resolutionBuild, maintain, and troubleshoot custom reports (Advanced, Matrix, Composite) and calculatedfields to meet recurring and ad hoc HR, Payroll, and business reporting needsMonitor scheduled reports and integrations for errors or anomalies; perform first-leveltroubleshooting before escalating to the System AdministratorConduct regular data quality audits (e.g., missing data, duplicate records, business processbottlenecks) and recommend corrective actionSupport HR metrics and analytics needs, including turnover, headcount, compensation, andcompliance reportingSupport semi-annual Workday release testing: review release notes for relevant changes, buildtest scripts, execute regression testing, and document resultsParticipate in sandbox/preview testing of new configuration, integrations, or enhancements beforeproduction deploymentAssist with user acceptance testing (UAT) coordination for enhancement projects, includingscheduling, tracking participation, and consolidating feedbackServe as a first point of contact for Tier 1/2 Workday support tickets from HR, managers, andemployees; triage and resolve routine issues, escalating complex configuration issues to theSystem AdministratorMaintain and update end-user job aids, FAQs, and training materials as processes changeDeliver informal training or refresher sessions to HR staff and managers on system functionalityand process changesTrack recurring ticket themes to identify systemic issues or additional training needsMaintain accurate documentation of business process configuration, report inventories, andenhancement historySupport adherence to data governance and security standards established by the SystemAdministratorAssist with periodic security and access reviews (e.g., verifying role assignments align with jobfunction) Key Performance Indicators (KPIs) Test script completion: percentage of assigned unit/SIT/UAT test scripts completed on schedule (target: 100% by each testing milestone)Defect documentation quality: percentage of logged defects with clear reproduction stepsrequiring no rework/clarification (target: 90%+)Data reconciliation accuracy: percentage of assigned data conversion records reconciled withoutdiscrepancy against legacy source data (target: 99%+)Go-live readiness task completion: percentage of assigned cutover/readiness checklist itemscompleted on timeHypercare responsiveness: average time to triage and route/resolve issues during the hyper carewindow (target: same business day)Ticket resolution time: average time to resolve Tier 1/2 support tickets (target: within 1-2 businessdays)First-contact resolution rate: percentage of tickets resolved without escalation to the SystemAdministrator (target: 70%+)Enhancement backlog throughput: number of enhancement requests moved from intake toresolution per quarter, and average cycle time per requestReport accuracy and turnaround: percentage of new/modified reports delivered accurately on firstreview (target: 90%+), and average turnaround time for standard report requestsRelease testing completion: percentage of assigned regression test scripts completed on time foreach bi-annual release, with zero critical post-release defects attributable to untested areasData quality trend: reduction in recurring data quality issues identified in quarterly audits (e.g.,percentage decrease quarter-over-quarter)Training and documentation currency: percentage of job aids/FAQs reviewed and updated within30 days of a related process changeStakeholder satisfaction: HR/manager satisfaction score with system support, collected viaperiodic survey (target: 4/5 or higher) Qualifications & Skills Bachelor's degree in Human Resources, Information Systems, Business Administration, or a related field, or equivalent combination of education and experience2 years of experience supporting Workday platform including support, reporting, testing, orconfiguration exposurePrior participation in a system implementation, upgrade, or optimization project is a plus;candidates without implementation experience should demonstrate strong aptitude for structuredtesting and documentation workWorking knowledge of Workday HCM Core navigation, business process framework, and basicsecurity conceptsExperience building reports in Workday (Advanced Reports, Matrix Reports; Composite Reportsand calculated fields a plus)Familiarity with Workday business process configuration (approval chains, condition rules)sufficient to assist with configuration under guidance and to identify and describe issuesComfortable supporting test script development and execution (unit, SIT, UAT) and documenting defects clearly Preferred Experience in an HR, Payroll, or HR Operations function is a plusWorkday Pro Certification (or in-progress certification) in HCM Core or a functional moduleExposure to Workday Studio, XML, or SQL Work Environment & Physical Requirements Sedentary: While performing the duties of this job, the employee is regularly required remain a stationary position over 75% of the time, constantly operates a computer and other office productivity machinery which can include a copy machine or printer, frequently communicates with internal and external contacts, and must be able to exchange accurate information. The employee is occasionally required to move about inside the office to access file cabinets, office machinery, and handle up to 20 pounds (files or office supplies). Must be able to detect, determine, distinguish, inspect, assess, and adjust focus. Management reserves the right to change this position description at any time according to business needs. Why Join Hays Electrical Services? At Hays Electrical Services, you’re joining a team that values professionalism, accountability, and growth. As part of our Marketing and Communications team, you’ll play a hands-on role in capturing and sharing the work, people, and culture that power our continued success. Benefits Include: Competitive salary based on experience Comprehensive health, dental, and vision insurance Generous paid time off and company holidays Opportunities for professional growth and development in a supportive, fast-paced environment Hays Electrical Services, Inc., is an Equal Opportunity Employer and does not discriminate based on any status protected by applicable law. This job description is not intended to be all-inclusive. Duties, responsibilities, and activities may change at any time with or without notice. Powered by JazzHR sgNJnFBIYm