Workday AMS Leader - Senior Director

About the role

This senior leadership role will guide a large-scale Workday Application Managed Services offering with a strong focus on service delivery, team leadership, and client satisfaction. The person in this role will also help shape business growth through cross-selling, pricing, and statement of work development while improving operational efficiency and margins. In addition, this leader will partner across teams to advance automation, reporting, and process optimization for a high-volume AMS environment.

Responsibilities

• Lead the Workday AMS offering, managing delivery for more than 50 clients
• Ensure high-quality service delivery for more than 1,400 cases annually
• Drive business development and cross-selling initiatives
• Develop and refine statements of work and pricing structures
• Build and manage a high-performing AMS team through coaching and development
• Oversee operational systems and reporting for AMS processes
• Lead strategic initiatives focused on efficiency and margin improvement

Qualifications

• 5-7 years of experience in Workday Application Managed Services or a related field
• Proven leadership skills in managing large teams and client relationships
• Strong background in business development and revenue growth strategies
• Expertise in operational systems and process optimization
• Experience with tools like ServiceNow, Salesforce, and Workday
• Ability to drive strategic initiatives in AI and automation
• Excellent communication and coaching skills

Benefits

• Medical, dental, and vision coverage
• Wellness programs
• Participation in annual incentive compensation program
• Opportunities for professional development and leadership training
• Flexible work arrangements

Compensation

$210,000 – $260,000 annually

Work arrangement

Remote — US-based candidates only; no visa sponsorship available.