Work-Study Assistant (Residential Student Technicians) | Office of Housing & Residence Life-1

About the role

Residential Student Technicians (RSTs) support the daily operations of the Office of Housing & Residence Life by providing customer service, administrative assistance, operational support, and engagement initiatives that contribute to a safe, welcoming, and student-centered residential community. Assignments vary based on departmental needs and may include front desk operations, office support, residential life/education, facilities support, summer conferences or special events, special projects, and other departmental initiatives.

Responsibilities

• Provide exceptional customer service to residents, guests, faculty, staff, and visitors.
• Assist with front desk operations, office coverage, and administrative tasks.
• Answer phones, emails, and general housing inquiries.
• Support residence hall opening, closing, move-in, and move-out processes.
• Assist with educational, social, and departmental events.
• Report maintenance, safety, or operational concerns to professional staff.
• Provide logistical and set-up/tear down support for event spaces.
• Maintain confidentiality and comply with FERPA and university policies.
• Complete special projects and other duties as assigned.

Qualifications

• Current Prairie View A&M University student.
• Eligible for Federal Work-Study.
• Good academic (minimum cumulative 2.5 GPA) and disciplinary standing.
• Ability to work up to 20 hours per week.
• Ability to work evenings and weekends as needed.

Preferred Qualifications

• Strong customer service and communication skills.
• Dependable, organized, and professional.
• Experience with Microsoft Office or similar software.
• Ability to work independently and collaboratively.

Skills

• Excellent interpersonal communication.
• Professional judgment and problem-solving.
• Time management and reliability.
• Commitment to customer service and teamwork.

Areas of Assignment

• Housing Operations
• Community Service Desks
• Residential/Life Education
• Commuter Student Support Services
• Marketing & Outreach
• Facilities Support/Event/Room Set-up
• Summer Conferences/Event Services
• Special Projects

Basic Work Expectations

• Complete required training.
• Report to work on time and complete scheduled hours.
• Wear the appropriate work uniform or attire assigned.
• Maintain professionalism and confidentiality.
• Represent Housing & Residence Life positively.
• Follow all university and departmental policies.

This posting is not intended to cover all work responsibilities but provide a general understanding of the basic responsibilities and expectations. A more complete employment agreement for review and signature will be provided for successful candidates.