Work Order Coordinator - Salt Lake City International Airport

Oshkosh AeroTech, an Oshkosh Company, is a leading provider of aviation ground support products, gate equipment, and airport services to commercial airlines, airports, air-freight carriers, ground handling, and military customers. They own trusted brands in the air transportation industry, including LEKTRO®, JetAire®, JetPower®, AmpTekÔ, and Jetway®.

About the role

Join Oshkosh AeroTech as a Work Order Coordinator, where you’ll play a key role in coordinating customer service requests, scheduling technicians, and managing critical data entry within our computerized maintenance management system (CMMS). Serving as the primary contact for customers and vendors, you'll ensure efficient resource utilization and provide insightful operational reports aimed at improving productivity. This role is perfect for an organized individual with strong communication skills, a commitment to safety, and the ability to thrive in a diverse, fast-paced environment.

Responsibilities

• Coordinate customer service requirements with onsite maintenance personnel.
• Answer phones and enter work orders into the CMMS system.
• Oversee the scheduling of technicians and the input of all required information into the CMMS.
• Serve as the first contact to customers and vendors.
• Implement work order schedules maximizing usage of technicians and other resources.
• Run operation reports and provide recommendations to improve efficiency/productivity.
• Comply with company safety program and trainings.
• Work productively and cohesively in a diverse and multicultural environment.

Requirements

• Valid Driver’s License
• 2+ years of related experience in customer service or dispatching
• 2+ years of related experience with data entry, scheduling workloads, and processing work orders
• Ability to be badged to work in secure areas of an airport
• Ability to work Day or Night shift including weekends and holidays

Qualifications

• High School diploma, GED, or equivalent experience
• Bilingual in Spanish and English (preferred)
• Computer skills with proficiency in Microsoft Word and Excel
• Excellent planning and organizational skills
• Excellent customer service and interpersonal skills

Benefits

Joining Oshkosh AeroTech means becoming a valued member of a dynamic team with a comprehensive benefits package, including medical, dental, vision coverage, and 401K.

Physical Demands

While performing the duties of Work Order Coordinator, the employee is regularly required to:

• Lift and/or move up to 50 pounds.
• Use specific vision abilities including close proximity vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
• Stand, walk, use hands and fingers to handle or feel objects, tools, or controls, reach with hands and arms, climb or balance, stoop, kneel, crouch, or crawl, and talk or hear.
• Sit for extended periods.