Work-from-Home Customer Support – French Speaking

Responsibilities

• Respond to customer inquiries in French and English via chat, email, and calls.
• Offer step-by-step guidance to resolve technical or order-related issues.
• Keep accurate records of customer interactions.
• Share insights from customer feedback to improve our products and processes.
• Work closely with a friendly, supportive remote team.

Requirements

• 1+ year of remote/online experience in customer service or a similar role.
• Experience with bilingual customer support is an advantage.
• Excellent written and verbal communication skills.
• Experience with Gorgias, Zendesk, Shopify, or similar tools is a plus.
• Calm and solution-focused under pressure.
• Familiarity with E-Commerce and CRM systems is a plus.
• Fluent in French and English.