Remote French Bilingual Customer Support Representative

What You'll Be Doing

You’ll connect with customers from French-speaking regions through voice calls and live chat. Whether it’s helping track an order, answering product questions, or resolving an issue, you’ll be the trusted voice that transforms frustration into satisfaction and confusion into clarity.

Your Core Responsibilities

• Deliver timely and friendly support in both French and English via calls and chat
• Troubleshoot issues with a calm, solutions-first approach
• Accurately document all customer interactions
• Identify recurring trends and share feedback to improve processes
• Collaborate with team leads and colleagues to stay aligned on priorities
• Represent the brand with professionalism, care, and cultural sensitivity

What We're Looking For

• 1+ year of remote/online experience in customer service or a similar role
• Experience with bilingual customer support is an advantage
• Excellent written and verbal communication skills
• Experience with Gorgias, Zendesk, Shopify, or similar tools is a plus
• Calm and solution-focused under pressure
• Familiarity with E-Commerce and CRM systems is a plus
• Fluent in French and English

Tools You’ll Need

• Laptop or desktop with an i5 processor or higher
• Reliable internet connection (minimum 25 Mbps upload and download)
• A quiet, dedicated workspace for calls

Permanent work-from-home setup

Competitive pay, reviewed annually

Paid time off for rest and recharge

Monthly health stipend

Performance bonuses based on KPIs

A team culture that values growth, accountability, and connection