Work from Home - Customer Service Coordinator - CX Solutions

About the role

Demonstrate ability and willingness to learn, strong attention to detail, positive attitude and ability to be flexible and embrace change
Demonstrate a strong customer focus rooted in empathy
Communicate effectively with peers, management and customers
Exercise good judgment and independent decision-making skills
Demonstrate exceptional listening, questioning, call control, and de-escalation techniques
Be proactive, have effective time management and organizational skills
Display dependability with a solid attendance record

Responsibilities

• Communicate effectively with peers, management and customers
• Exercise good judgment and independent decision-making skills
• Demonstrate exceptional listening, questioning, call control, and de-escalation techniques
• Be proactive, have effective time management and organizational skills
• Display dependability with a solid attendance record

Requirements

• High school diploma, GED or equivalent certification
• At least 2 years of customer service or call center experience
• At least 1 year of Google Suite or Microsoft Office experience
• At least 3 years of customer service or call center experience
• At least 6 months of experience in the financial industry
• A secure home office environment that is free from background noise and distractions
• A reliable private internet connection that is not supplied via cellular data or hotspot
• Internet service must be provided by Cable or fiber Internet Service Providers (ISP)
• ISP speed on VPN must be at least 100 Mbps download and 10 Mbps upload
• To validate ISP speeds from a Chrome browser, go to www.google.com, type Speed Test and run from the Google landing page
• Both Hardwire and WiFi internet connections are acceptable as long as speed and security requirements are met
• Live or work beyond the 100 mile radius of their dedicated location, or live or work in the state of California.

Qualifications

• Basic Qualifications: High school diploma, GED or equivalent certification
• Preferred Qualifications: At least 2 years of customer service or call center experience, at least 1 year of Google Suite or Microsoft Office experience, at least 3 years of customer service or call center experience, at least 6 months of experience in the financial industry

Skills

• Ability to learn and adapt
• Strong attention to detail
• Positive attitude
• Flexibility and willingness to change
• Customer focus rooted in empathy
• Effective communication skills
• Good judgment and independent decision-making skills
• Exceptional listening, questioning, call control, and de-escalation techniques
• Proactivity, effective time management, and organizational skills
• Dependability with a solid attendance record

Benefits

• Comprehensive, competitive, and inclusive set of health, financial, and other benefits

Pay

$21 per hour

Schedule

Remote Work