Work from home - Customer Service Representative

Key Responsibilities

• Respond to customer inquiries via email, chat, and phone in a timely and professional manner
• Resolve customer issues, complaints, and requests with accuracy and empathy
• Maintain detailed records of customer interactions using CRM tools
• Escalate complex issues to senior support or management when needed
• Provide product or service information clearly and confidently
• Collect customer feedback to improve overall experience and service quality
• Work closely with internal teams to ensure smooth problem resolution

Requirements

• A high school diploma or equivalent (Associate’s or Bachelor’s preferred)
• 6 months of experience in customer service, support, or client-facing role
• Strong written and verbal communication skills
• Ability to multitask in a fast-paced environment
• Basic computer skills and familiarity with CRM systems
• Strong problem-solving and active listening skills
• Experience in customer experience or customer success roles
• Bilingual abilities (a plus, not required)
• Experience working remotely or in digital support environments

Pay

Competitive salary (based on experience)

Schedule

Flexible work arrangements (remote)

Benefits

Training provided
Opportunities for career growth within customer experience or operations
Supportive team culture focused on development and learning