Work Design & Innovation Manager

We need to output only HTML fragment, no html/body tags, no markdown fences. Use

for section headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections if posting has real specific content. We need to parse the posting. We have Position Summary (intro). Then "Geo-Salary Information" with salary ranges per state. Then "Responsibilities", "Qualifications", "Education", "Experience", "Preferred:", "Minimum: Skills & Abilities", "About The Company", "Perks And Benefits", then EEO boilerplate (remove), then "Pay Range USD $101,167.00 - USD $204,439.00 /Yr." We need to produce sections: About the role (maybe from Position Summary?), Responsibilities, Requirements (maybe Qualifications?), Skills (maybe Skills & Abilities), Benefits (Perks And Benefits), Pay (salary ranges), Schedule (maybe not present). The posting does not mention schedule explicitly, so we should not include Schedule section. We need to preserve all substantive info, not invent. Remove boilerplate: cookie/navigation/legal/EEO/equal-opportunity/scam-warning, duplicated lines, application instructions. Also remove "Geo-Salary Information" heading? We need to incorporate salary info into Pay section. Also we have "Pay Range" line later. We need to avoid repeating job title as heading. Not needed. We need to use

for each section heading. Use

• for any list of duties/requirements/benefits. Use

  for prose. We need to preserve all substantive info: Position Summary paragraphs, responsibilities bullet list, qualifications bullet list, skills bullet list, about company paragraph, benefits list, pay ranges. We need to decide sections: About the role (maybe combine Position Summary and About The Company? Actually "About the role" likely corresponds to Position Summary. "About The Company" could be separate but not in list of allowed headings; allowed headings are About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. So we should put company description maybe under About the role? Or we could omit because not in list? The instruction: "use

  for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." It says e.g., meaning those are examples but we should use those headings when appropriate. It doesn't forbid other headings, but likely they expect those. We'll stick to those. Thus we need sections: About the role (position summary), Responsibilities, Requirements (maybe qualifications?), Qualifications (maybe education/experience?), Skills (skills & abilities), Benefits (perks and benefits), Pay (salary ranges). We'll not include Schedule. We need to ensure we don't create empty sections. Now extract content. Position Summary: "Exciting opportunity for an innovative work redesign leader – at the intersection of operating model design, change management, and process design—with demonstrated expertise in AI integration and a passion for making it a reality! Work Design & Innovation is a new function at Mercury focused on spearheading future-forward ways of working and redesigning work for the age of AI. The Work Design & Innovation Manager helps shape how work works at Mercury by leading complex work redesign efforts across divisions and advancing the methods, tools, and measurement used to deliver them. Reporting to the Director of Work Design & Innovation, this individual contributor partners with business leaders and cross-functional stakeholders to establish a north star and lead the design and delivery of AI-optimized workflows, role evolutions, and skills development. In parallel, the role advances the broader work design practice by refining delivery tools, improving measurement approaches, documenting playbooks, and helping scale consistent, high-quality methods across efforts." That's the prose for About the role. Responsibilities: list bullet points after "Responsibilities". Let's extract each sentence that starts with a verb. Responsibilities block: "Work redesign development and delivery, incl. Value realization, Process improvement and Innovation Lead discovery and current-state assessments in partnership with business functions to understand workflows, decision points, team interactions, role clarity, and sources of friction. Establish the intended business, customer, and employee outcomes for each redesign effort, including clear success criteria; establish practical baselines and measurement to assess improvement. Lead the co-creation and end-to-end design of workflows in which human expertise and AI capabilities complement one another to achieve desired outcomes. Lead workshops, working sessions, and stakeholder discussions to identify and prioritize opportunities for AI optimization (automation, assistive pilots, agents) and the implementation needs required to realize value. Assess and prioritize opportunities to improve coordination, decision-making, handoffs, and team effectiveness across targeted workflows or organizational areas. Ensure redesigned processes and practices are documented, measurable, and embedded into day-to-day operations. Establish accountability with stakeholders to monitor outcomes against agreed success criteria, gather stakeholder and user feedback, and use insights to identify course corrections and additional improvement opportunities. Own and continuously evolve work design methods, tools, templates, and delivery approaches for division- or initiative-specific redesign efforts. Stakeholder engagement, change enablement and cross-functional partnership Establish trusted partnerships with Sr leaders, team leaders and team members across functions to ensure redesign efforts are grounded in business context and operational realities. Translate broad transformation goals into practical redesign actions that teams can adopt and sustain. Advise Sr leaders, team leaders and teams through change by providing structure, facilitation, communication support, and practical implementation guidance.Lead pilots through full implementation with clear success measures, feedback loops, and change support. Track adoption, feedback & improvement Own adoption, feedback, and improvement tracking, including building dashboards that show how adoption of redesigned work is progressing. Lead cross-functional efforts across Mercury to gather feedback and lightweight metrics, surface insights, and identify improvement opportunities. Establish and maintain documentation, action logs, and decision records so the lane’s work is transparent and easy to build on. Use evidence to recommend what to refine, scale, or retire." We need to format as

  • items. Some lines have multiple sentences; we can keep as one li. We'll split by line breaks. Ensure we keep all. Now Requirements/Qualifications: The posting has "Qualifications" heading then "Education Minimum: Bachelor’s degree and relevant experience preferred." Then "Experience: Minimum: 5-7+ years of experience in operating model or organizational design, transformation, process improvement, organization design, work design, or a related field." Then bullet-like sentences: "Strong value realization and data-driven orientation, with a proven track record of defining success criteria and measures and tracking results over time." etc. Then "Preferred: Consulting experience Experience with Glean or similar AI platforms a plus Experience with the insurance industry". Then "Minimum: Skills & Abilities" which is separate. We need to decide sections: Requirements maybe includes Education and Experience? Qualifications maybe includes the bullet list of qualifications? Skills maybe includes Skills & Abilities. But the instruction says use headings like Requirements, Qualifications, Skills. We'll map: - Requirements: Education and Experience (maybe combined) - Qualifications: the list of qualifications (value realization, data-driven, etc.) plus Preferred items? Might be okay. - Skills: Skills & Abilities list. We need to avoid duplication. Let's extract: Education: "Minimum: Bachelor’s degree and relevant experience preferred." Experience: "Minimum: 5-7+ years of experience in operating model or organizational design, transformation, process improvement, organization design, work design, or a related field." Then bullet qualifications: - Strong value realization and data-driven orientation, with a proven track record of defining success criteria and measures and tracking results over time. - Demonstrated experience redesigning and documenting workflows, roles, team practices, operating models, or ways of working in a complex organization. - Demonstrated experience leading cross-functional initiatives that require structured problem solving, stakeholder alignment, and implementation discipline. - Demonstrated ability to use data, feedback, and measurable outcomes to inform recommendations and evaluate impact. - Working knowledge of continuous improvement, service design, systems thinking, or similar approaches. Preferred: - Consulting experience - Experience with Glean or similar AI platforms a plus - Experience with the insurance industry Now Skills & Abilities list: - A self-directed leader and natural driver, energized by building something new and tackling the challenges that come with it. - Able to move fluidly between strategic, tactical, and operational levels, translating strategic outcomes into detailed workflows that are practical, measurable, and sustainable. - Demonstrated ability to apply AI and collaboration tools hands-on, learn quickly, and continuously redesign how you work using AI to amplify your impact. - Strategic and creative builder of high-quality collateral—from workflow designs and operating models/team structures to role descriptions and skill journeys. - Highly organized, reliable, and detail-oriented; keeps many pieces moving without dropping details and takes pride in polished, consistent work. Now Benefits: "Perks And Benefits" list: - Competitive compensation - Flexibility to work from anywhere in the United States for most positions - Paid time off (vacation time, sick time, 9 paid Company holidays, volunteer hours) - Incentive bonus programs (potential for holiday bonus, referral bonus, and performance-based bonus) - Medical, dental, vision, life, and pet insurance - 401 (k) retirement savings plan with company match - Engaging work environment - Promotional opportunities - Education assistance - Professional and personal development opportunities - Company recognition program - Health and wellbeing resources, including free mental wellbeing therapy/coaching sessions, child and eldercare resources, and more Now Pay: we have Geo-Salary Information with ranges per state groups, plus "In CA: Typical hiring range is $137,523 to $168,083". Also later "Pay Range USD $101,167.00 - USD $204,439.00 /Yr." We need to include all substantive info. We should not invent or summarize away detail. So we need to present the pay ranges as given. Could present as a
    • each range. We must not include placeholder like "varies". The posting includes specific ranges, so okay. We need to decide format: maybe a

      describing that pay varies by location, then a

      with each range. We must not include the line "Geo-Salary Information" as heading; we just include the content. Now we need to remove boilerplate: EEO statement, "Learn more about us here: https://www.mercuryinsurance.com/about/careers" maybe considered navigation? It's a link but it's part of About The Company; we might keep it? The instruction: remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. The link is not boilerplate; it's part of About The Company description. We can keep it as part of the prose. Now we need to ensure we don't repeat content. We'll produce:

      About the role

      Position summary paragraph(s).

      Responsibilities

      • ...
      ...

      Requirements

      Education: Minimum: Bachelor’s degree and relevant experience preferred.

      Experience: Minimum: 5-7+ years of experience in operating model or organizational design, transformation, process improvement, organization design, work design, or a related field.

      Qualifications

      • Strong value realization and data-driven orientation, with a proven track record of defining success criteria and measures and tracking results over time.
      • Demonstrated experience redesigning and documenting workflows, roles, team practices, operating models, or ways of working in a complex organization.
      • Demonstrated experience leading cross-functional initiatives that require structured problem solving, stakeholder alignment, and implementation discipline.
      • Demonstrated ability to use data, feedback, and measurable outcomes to inform recommendations and evaluate impact.