Work Design & Innovation Manager

About the role

For our client, we are seeking a Work Design & Innovation Manager to join the team of a leader in the Finance & Insurance space. This role will focus on improving how work is designed and executed across the organization, with an emphasis on operational efficiency and meaningful value realization. You will partner with business leaders and employees to assess current workflows, identify friction points, and redesign processes that better balance human expertise with AI-enabled capabilities. The position will play a key role in driving continuous improvement, cross-functional alignment, and measurable outcomes in a dynamic environment.

Location: Remote - US based candidates only, no visa sponsorship available

Responsibilities

• Lead current-state assessments to identify workflows and sources of friction.
• Establish business and employee outcomes for each redesign effort.
• Design AI-optimized workflows that integrate human expertise and AI capabilities.
• Facilitate workshops to identify AI optimization opportunities and implementation needs.
• Prioritize opportunities to enhance team effectiveness across workflows.
• Document redesigned processes for daily embedding into operations.
• Monitor outcomes against success criteria and gather stakeholder feedback.

Qualifications

• Bachelor’s degree preferred; relevant experience required.
• 5-7+ years in operating model design, process improvement, or related fields.
• Proven track record in value realization and data-driven decision making.
• Experience redesigning workflows and operating models in complex organizations.
• Demonstrated leadership in cross-functional initiatives with structured problem solving.
• Ability to utilize data and feedback to inform decisions and evaluate impact.

Benefits

• Opportunities for professional growth and development.
• Dynamic work environment focused on innovation and collaboration.
• Involvement in cutting-edge projects integrating AI into workflows.
• Supportive company culture promoting continuous improvement and learning.

Pay

$101,167 – $204,439 annually