Work Control Desk Specialist (TS/SCI with Polygraph Required)

About the role

At Fluor, we are proud to design and build projects and careers. We are committed to fostering a welcoming and collaborative work environment that encourages big-picture thinking, brings out the best in our employees, and helps us develop innovative solutions that contribute to building a better world together. If this sounds like a culture you would like to work in, you’re invited to apply for this role. Fluor is a leading government contractor with a proven track record of delivering high‑value technical solutions around the world to U.S. government agencies such as the DOE, NNSA, the Department of Defense and the Intelligence Community.

Responsibilities

• Handle requests for many different services performed by Facilities Operations & Maintenance employees.
• Take calls and online maintenance requests and create work orders.
• Dispatch work orders to the maintenance shops.
• Help answer questions about the timing and status of the work.
• Provide the best possible service to customers.
• Coordinate all requests for routine, non‑routine, and emergency services through the desk.
• Process all work requests from inception to completion.
• Gather and transmit all work control and labor metrics (WCD lead).
• Perform additional tasks as required from the program business operations office or Facilities Manager, including labor hour verification, invoice validation, and weekly work and maintenance metrics.
• Enter data to CMMS and Work Order systems.
• Verify CMMS infrastructure assets.
• Perform other duties as assigned.

Requirements

• Accredited four (4) year degree or global equivalent in applicable field of study and two (2) years of work‑related experience, or a combination of education and directly related experience equal to six (6) years if non‑degreed; some locations may have additional or different qualifications to comply with local requirements.
• Ability to communicate effectively with audiences that include but are not limited to management, coworkers, clients, vendors, contractors, and visitors.
• Job‑related technical knowledge necessary to complete the job.
• Ability to learn and apply knowledge of applicable local, state/province, and federal/national statutes and guidelines.
• Ability to attend to detail and work in a time‑conscious and time‑effective manner.
• U.S. Citizen.
• Must have an active (or ability to obtain & maintain) TS/SCI with Polygraph clearance.
• Required experience in work management and customer service.
• Great communication skills and a professional telephone manner.
• A flexible approach to daily tasking.
• Strong organizational and prioritization skills.
• A proactive approach to problem‑solving.
• Understand how work orders are classified and prioritized.
• Ensure data quality and fidelity.
• Act as the first point of contact for any problems or queries.
• Monitor trades personnel availability when assigning work.
• Help to enhance existing processes.
• Adaptable and technically proficient.
• Demonstrate basic computer knowledge (i.e., ability to use email, internet, Microsoft Office products such as Word and Excel) to effectively conduct company business on the program; some positions may require an increased level of computer knowledge depending on duties.

Preferred Qualifications

• Experience working in a similar role in a fast‑paced environment.
• Experience working with Computer Maintenance Management Systems (CMMS).
• A good track record of working in general management across several domains (e.g., finance, facilities, business administration).
• Significant financial experience, including budget data preparation and management.

Benefits

• Medical, dental and vision plans.