Work based learning coordinator

About the role

The Dynamic Difference: We don't just run programs. We build them around people. Our human-centered approach combines real corporate support, long-term leadership, and cutting-edge technology including AI interview tools, virtual reality career exploration, and real-time predictive analytics. Every solution is flexible, integrated, and designed to get results. Our leaders have been with us since day one. Our processes are built to improve. And our commitment to customers never wavers.

Who We Are: A National Leader in Workforce Solutions – a nationally and internationally respected leader in workforce training, consulting, management, and administrative services. From supporting job seekers facing barriers to employment, to building employer talent pipelines and delivering statewide training, we bring quality, accountability, and expertise to every program we touch.

Primary Objectives of Position: Leads the design, implementation, and oversight of work-based learning (WBL) activities to connect job seekers with employers through structured, compliant pathways that align with business needs and workforce system priorities. This position is hybrid, with a combination of remote work and an in-office presence. Travel throughout Borderplex area required.

Work location: 8825 North Loop Drive, El Paso, TX 79907

Responsibilities

• Designs, implements, and oversees work-based learning activities, including OJT and work experience, in compliance with applicable program requirements
• Engages employers to identify suitable WBL opportunities aligned with business needs and regional labor market demand
• Collaborates with Board Business Services staff to align WBL strategies with employer outreach and sector initiatives
• Works closely with TWC Merit Staff and Employment Service Specialists to ensure seamless employer and participant engagement
• Coordinates participant placements, onboarding, and progression through WBL activities
• Monitors participant performance, employer satisfaction, and retention outcomes related to WBL placements
• Ensures accurate documentation, service coding, and data entry for WBL activities
• Coordinates with the Corporate Work-Based Learning Specialist to ensure employer-of-record payroll guidance and access to compliant payroll processes
• Identifies and resolves issues related to WBL placements to protect performance outcomes and customer experience

Requirements

• Education: Bachelor's degree or equivalent
• Credentials: Certified Workforce Development Professional credential preferred
• Experience: Two years workforce or employer engagement experience
• Additional Requirements: Valid driver's license and adequate vehicle insurance coverage

Skills

• Required Competencies: Extreme Customer Service focus, ability to utilize coaching techniques to drive exceptional performance and quality results, learning orientation, communication proficiency, teamwork orientation, technical capacity.
• Skills/Abilities: Employer relations, compliance tracking, coordination.
• Technology Requirement: Position requires strong technology proficiency, including use of workforce information systems, Microsoft 365 applications, electronic case management, virtual service delivery tools, and evolving AI-enabled platforms in a paperless environment; experience working within the Work In Texas system preferred; successful completion of a basic IT skills assessment required