Women's Health Practice Manager

HHM Health’s mission is to provide high‑quality, compassionate healthcare to all. Guided by the CARES Values—Compassion, Advocacy, Respect, Excellence, Servant Heart—our team delivers personalized physical, mental, and spiritual care throughout Dallas and surrounding communities.

Location

Dallas locations – North and South Dallas | Arlington | Little Elm/Frisco | Any future locations.

Responsibilities

• Provide operational oversight for Women’s Health services across assigned locations, ensuring consistent standards, workflows, and accountability.
• Supervise, coach, and develop Clinic Supervisors/Leads and operational staff while maintaining a visible leadership presence across sites.
• Partner with Women’s Health clinical and Operations leadership on staffing, scheduling, patient access, procedures, workflows, and service‑line priorities.
• Develop, implement, and continuously evaluate standardized workflows, SOPs, policies, forms, and operational processes.
• Establish consistent operational workflows for obstetric, gynecologic, preventive, family‑planning, and in‑office procedural services.
• Coordinate operational processes for procedures such as IUDs, contraceptive implants, colposcopy, biopsies, and other approved Women’s Health procedures.
• Develop and maintain workflows for prenatal, postpartum, high‑risk referrals, inductions, deliveries, hospital transfers, surgeries, and continuity of care.
• Maintain centralized tracking of pregnancies and deliveries, including due dates, delivering providers/hospitals, completed deliveries, and postpartum follow‑up.
• Monitor delivery volumes, patient access, provider productivity, scheduling, patient flow, and other key Women’s Health performance metrics.
• Support the development and maintenance of hospital partnerships, provider affiliations, credentialing processes, communication pathways, and patient handoffs.
• Support growth and expansion of Women’s Health services, identifying opportunities to bring additional services and procedures in‑house.
• Ensure clear roles and standardized workflows across providers, clinical support staff, front office, scheduling, referrals, and leadership teams.
• Oversee staffing, recruitment, onboarding, training, performance management, supply/equipment readiness, and efficient use of organizational resources.
• Partner with Quality and Revenue Cycle teams to support HEDIS, UDS, preventive care, care‑gap closure, documentation, authorization, coding, billing, collections, and reimbursement.
• Ensure regulatory and operational compliance while leading performance improvement initiatives, resolving patient concerns, and communicating reports, trends, barriers, and action plans to leadership.

Leadership & Accountability

• Ensure Women’s Health locations function as one standardized service line rather than independent clinics.
• Establish operational expectations, develop sustainable processes, and hold clinic leadership accountable for execution.
• Identify barriers and escalate clinical, safety, compliance, or operational concerns to appropriate leadership.

Requirements

• High school diploma or equivalent (required).
• 3–5 years of progressive healthcare practice, clinic, or ambulatory operations experience (required).
• At least 2 years of supervisory or management experience (required).
• Ability and willingness to travel between Women’s Health clinic locations across the Dallas area.
• Demonstrated experience managing staff, workflows, scheduling, patient access, operational performance, and process improvement.
• Bachelor’s degree in healthcare administration, business administration, management, public health, or a related field (preferred).
• Women’s Health, OB/GYN, or gynecology practice‑management experience (strongly preferred).
• Experience overseeing multiple clinic locations or an ambulatory healthcare service line (preferred).
• Experience developing, implementing, documenting, training, and monitoring workflows, SOPs, and standardized processes.
• Experience supporting obstetric delivery coordination, procedural services, hospital relationships, or continuity‑of‑care processes (preferred).
• FQHC, community health center, or similar ambulatory healthcare experience (preferred).
• Experience with electronic health record (EHR) and practice management systems (preferred).
• Strong leadership, staff development, communication, project management, conflict resolution, and organizational skills.
• Working knowledge of Women’s Health/OB‑GYN operations, patient access, scheduling, procedures, referrals, and continuity of care.
• Ability to manage multiple locations, competing priorities, service‑line initiatives, and changing operational demands.
• Ability to analyze operational data, identify trends, monitor KPIs, and develop measurable corrective action plans.
• Ability to collaborate effectively with providers, clinical leadership, hospital partners, HR, Finance, Quality, Revenue Cycle, Credentialing, and other departments.
• Focus on patient access, provider productivity, appointment availability, procedure utilization, patient flow, wait times, and service‑line growth.
• Ability to support pregnancy/delivery tracking, postpartum continuity, quality initiatives, UDS/HEDIS performance, preventive screenings, and care‑gap closure.
• Ability to maintain operational readiness, regulatory compliance, infection prevention, Environment of Care standards, and efficient staffing/resource management.
• Ability to support authorization, billing, collections, reimbursement processes, and financial performance while maintaining accountability for overall Women’s Health operational outcomes.
• Pleasant and professional demeanor, self‑starter attitude, strong communication skills, and ability to preserve confidentiality.

Benefits

• Free vision, dental, and life insurance.
• Competitive medical premiums.
• Health Savings Account (HSA).
• 403(b) retirement savings plan with dollar‑for‑dollar matching up to 3% and 50% match on the next 2% (contribute 5% to get 4% matched); 100% vested upon enrollment.
• Generous time‑off plan for full‑time employees (includes health & wellness days, volunteer days, and paid time off).
• Accidental Death & Dismemberment (ADD) plan.
• Short‑term and long‑term disability coverage.
• Employee Assistance Programs (EAP).
• HHM CARES Fund (employee emergency relief fund).