Women's Health & Genetics Customer Service Support Representative II– Remote

Labcorp is a global leader in laboratory services, providing insights and answers that help healthcare providers, patients, researchers, pharmaceutical companies, and health systems make confident decisions and improve outcomes. Through unparalleled science, data, technology, and a vast laboratory network, we advance diagnostics, accelerate innovation, and address critical health challenges. This role offers the opportunity to do meaningful work, grow your career, and make a real impact on people’s health worldwide.

About the role

As a Customer Service Support Representative II, you will serve as a frontline contact for patients, provider offices, and insurance carriers, handling inbound and outbound calls related to patient accounts and billing inquiries. You will resolve open patient accounts receivable, address customer questions, and assist patients with payment options, including initiating payment plans for outstanding balances. This role requires the use of multiple systems and resources to efficiently research and resolve issues in real time while maintaining performance and quality standards. Proficiency in role responsibilities is developed through a structured training program and ongoing application in a fast-paced customer service environment.

Responsibilities

• Answer a high volume of inbound calls from patients, doctor’s offices, and/or private insurance carriers.
• Make outbound calls as requested to resolve open Patient AR and customer inquiries.
• Initiate payment plans for patients with outstanding balances.
• Routinely utilize multiple resources to resolve patient inquiries while on the phone.
• Maintain performance goals.
• Become proficient with processes after completing a structured training program.
• Explain complex women’s health, genetics, and oncology testing coverage, costs, and financial responsibility to patients, providers, and payers with clarity and empathy.
• Adhere to confidentiality, privacy, and regulatory compliance requirements.

Requirements

• Associate’s degree with 1 or more years of relevant experience, or high school diploma or equivalent with 3 or more years of relevant experience.

Qualifications

• Strong verbal and written communication skills.
• Ability to work and learn in a fast-paced environment.
• Attention to detail and focus.
• Team-oriented mindset with the ability to work independently.
• Excellent organizational skills.
• Proficiency navigating multiple computer screens and applications.
• Alpha-numeric data entry proficiency.
• Energetic, passionate customer service approach.
• Customer-focused problem-solving and resolution skills.

Preferred Qualifications

• 1 year or more of call center experience or healthcare-related customer service.
• 1 year or more of medical billing, insurance claims, and explanation of benefits (EOB).
• 1 year or more of patient billing.
• 1 year or more of experience in genetics, women’s health, and oncology specialty testing billing, including supporting patients through clinically complex and financially sensitive testing processes.
• 1 year or more of experience supporting payer and laboratory billing processes for genetic and molecular testing reimbursement.
• 1 year or more of experience with Medicare and Medicaid payers.
• Experience establishing protocols and procedures; cross-functional collaboration.
• Bilingual English/Spanish capability.

Schedule

Monday–Friday, 10:30 AM – 7:00 PM EST.

Pay

Pay Range: $18.00 – $21.00 an hour. All job offers will be based on a candidate’s skills, prior relevant experience, applicable degrees/certifications, as well as internal equity and market data.

Benefits

Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits, including:

• Medical, Dental, Vision
• Life, STD/LTD
• 401(k)
• Paid Time Off (PTO) or Flexible Time Off (FTO)
• Tuition Reimbursement
• Employee Stock Purchase Plan

Employees regularly scheduled to work less than 20 hours, Casual, Intern, and Temporary employees are eligible only for the 401(k) Plan. Employees on a 7-on/7-off schedule are eligible for all benefits except PTO or FTO.