Women's Health Clinical Account Specialist - Phoenix Southeast

About the role

The Women’s Health Clinical Account Specialist (WHCAS) supports customers by providing clinical information on the Company’s products, education, and supporting clinical training programs to help providers and health systems meet patient goals. This role partners with customers to address needs, educate stakeholders, and drive results aligned with the Company’s mission. The WHCAS serves as the primary point of contact for a diverse set of customers within an assigned geography, including physicians, nurse practitioners, physician assistants, midwives, nurses, pharmacists, quality directors, service line leaders, family planning counselors, office and pharmacy managers, and other support staff. The role involves engagement across clinics, health departments, integrated delivery networks, hospitals, residency programs, federally qualified health centers, universities, independent physician associations, management service organizations, Planned Parenthood and family planning clinics, military treatment facilities, and Indian Health Services.

Responsibilities

• Engage in balanced product sales presentations with healthcare providers and business professionals to align customer needs with Company products in accordance with labeling and professional society recommendations.
• Serve as a product expert, conveying technical and clinical information accurately and clearly to encourage proper product utilization while meeting customer needs.
• Understand the local managed care and reimbursement environment relevant to various customer segments and communicate proficiently regarding such matters.
• Build and maintain strong customer partnerships.
• Provide Company management with updates on customer needs related to improving patient health outcomes, customer feedback, marketplace dynamics, and progress toward quality goals.
• Manage complex account interdependencies to develop short- and long-term account plans in collaboration with the extended account team.
• Conduct routine product in-services with accounts to ensure proper education and utilization of products in accordance with labeling.
• Monitor and assess business performance against objectives, including competitive activity and market trends using company-provided tools.
• Develop and execute a territory and account-level business plan in accordance with Company policies, standards, and ethics.
• Conduct routine account business reviews with key customers to support their needs.
• Maintain ongoing product and ecosystem knowledge and certification on the Company portfolio for which they are responsible.
• Complete administrative requirements on time and accurately.
• Embrace Organon’s culture: Be real, We all belong, Bring your fire, Own it, Rise together, and Keep moving.
• Act as the primary point of contact for select customer accounts, meeting with key personnel to understand practice structure, business models, key influencers, and patient needs; identify business opportunities; and share information with relevant stakeholders.
• Support complex procurement environments including Buy and Bill, Assignment of Benefits (AOB), and 340B.
• Coordinate with the Company’s extended customer team to outline customer strategies for improved customer and patient support.

Requirements

• BA/BS degree with at least two years of sales experience OR 6+ years of equivalent experience (e.g., professional sales, healthcare/scientific field work, marketing, or military experience).
• Demonstrated excellence in current or previous professional roles.
• Excellent interpersonal and communication skills.
• Ability to analyze metrics to assess progress against objectives.
• Ability to work both independently and within a team environment.
• Flexibility, willingness, and desire to work in a dynamic, fast-paced environment.
• Strong organizational and time management skills.
• Valid driver’s license.
• Willing and able to travel as needed (varying percentage depending on territory).
• Willingness to complete credentialing requirements to ensure in-person access with accounts.

Preferred Qualifications

• BA/BS degree with at least six years of sales experience OR 10+ years of equivalent experience, with at least 4 years in pharmaceutical, biotech, or healthcare industries.
• Previous sales, account management, consultative, or customer service experience.
• Buy and Bill experience.
• Experience in the women’s health industry.